Payment Services Lead

Job Description: 

POSITION

We are seeking a highly skilled and strategic Payment Services Lead to oversee and optimize our payment systems and processes. You will play a critical role in managing and optimizing the company's payment infrastructure, ensuring smooth and efficient financial transactions for customers and the business. You will be responsible for managing the end-to-end payment infrastructure, ensuring seamless, secure, and scalable transactions across the Fusion product suite.

As InnoSoft’s Payment Services Lead, you will oversee all payments-related operations and execute a strategic sales plan to grow revenue from both new and existing customers (merchants). You will work closely with our Sales and Support teams to ensure customers (prospective, new, and existing) are well supported with their payment processing needs throughout the entire client lifecycle.

The ideal candidate combines technical expertise, industry knowledge, and leadership capabilities to drive innovation and efficiency in our payment operations while supporting the company's growth objectives.

ABOUT INNOSOFT

InnoSoft Canada, is the creator of Fusion, the leading choice for recreation management software in the higher education market. Fusion and the Fusion Family suite of products aim to enhance the overall well-being of students and communities through technology. At InnoSoft, we believe in the transformative power of technology to drive positive change. Our mission is to create innovative, user-friendly products that unite people, foster collaboration, and promote a sense of belonging. Our customer-centric approach drives us as a company to not only deliver outstanding products but also build collaborative,  lasting relationships with our clients.

InnoSoft is owned by Jonas Software Group, a proud subsidiary of the public company, Constellation Software, Inc. (TSE:  CSU), an international provider of market-leading software with revenues of over $3.5 billion USD and 20,000+ employees across the globe.

JOB RESPONSIBILITIES

The core responsibilities of the position include:

Payment Ecosystem Management

• Act as the subject matter expert for all Fusion ecosystem payment integrations and related services.
• Manage third-party relationships with payment integration and processing partners.
• Conduct training sessions and provide educational materials to Clients and staff on payment processing integrations, tools, systems, and functionality.

Customer Experience Enhancement and Education

• Educate prospective customers on processing rates/structures as they evaluate our payment services and deliver value to the sales process by working closely with our Sales Account Executives to provide a cohesive sales experience.
• Assist new customers during implementation by guiding them through payment integration onboarding.
• Build strong relationships with existing customers by serving as the point-person for all payments-related inquiries, questions, and concerns.

Strategic Planning

• Develop a deep understanding of the different pricing strategies for our payments-related revenue streams.
• Stay up to date and evaluate emerging payment technologies and trends (e.g., Buy Now, Pay Later).
• Advise Senior Leadership on payment trends and strategies to maintain a competitive edge.

Cross-functional Collaboration

• Work with product teams to integrate payment functionalities into software products.
• Act as the main point of contact for InnoSoft staff payment-related questions and issues and ensure prompt resolutions.

Data Analysis and Reporting

• Monitor key metrics such as payment success rates, refund rates, and transaction trends.
• Prepare reports for stakeholders to inform business decisions.

JOB QUALIFICATIONS

The core qualifications for the position are:

Educational Background

• Degree in Relevant Fields: Bachelor’s or Master’s in fields like Finance, Business Administration, Computer Science, Information Systems, or a related discipline.

Professional Experience

• Relevant Work Experience:
  • 3+ years in payments, e-commerce, or FinTech roles.
  • Proven track record of leading or managing payment services for  high-transaction-volume environments.
• Leadership and Teamwork:
  • Experience managing cross-functional teams or external vendor relationships.

Industry Knowledge

• Understanding of Payment Ecosystems:
  • Knowledge of payment gateways, processors, acquiring banks, and alternative payment methods.
• Regulatory Knowledge:
  • Expertise in financial regulations such as PCI DSS

Soft Skills

• Problem-Solving:
  • Ability to address operational challenges and handle escalations.
• Communication:
  • Strong written and verbal communication skills for liaising with internal stakeholders, vendors, and customers.
• Strategic Thinking:
  • Visionary mindset to foresee industry trends and make strategic decisions.
• Attention to Detail:
  • Meticulousness in ensuring compliance, security, and smooth payment workflows.
• Results Driven:
  • A strong work ethic, ability to work autonomously and capacity to succeed in a fast-paced environment.

Business Unit: 

Scheduled Weekly Hours:

Number of Openings Available: 

Worker Type: 

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.