Clinical Systems Specialist

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Clinical Systems Specialist

Join us as a Clinical Systems Specialist at Dedalus, one of the World’s leading healthcare technology companies, on our Delivery Team in Kuala Lumpur, Malaysia to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As a Clinical Systems Specialist you will be part of Clinical Systems Delivery team of dynamic individuals and teams to deliver projects and support existing customers of Dedalus software with a specialisation on Clinical Documentation, CPOE, Charting Systems.

Working with an extended highly skilled team, you will be making a profound impact throughout the healthcare sector.

You will:

• Act as the subject matter expert for the functional domain assigned and serves as a reference point to product development teams.
• Perform customer requirement sessions, gap analysis, workflow documentation, prepare test cases, conduct UAT and key user training.
• Prepare technical design documents for software customization requirements raised by the customer and interlock with product development teams to finalize the design.
• Interact and coordinate with other internal functional teams and external client teams to ensure the deliverables are delivered to customers in timely manner.
• Provide Level 2 support for customers for the assigned functional areas.
• Enable customer support teams, by providing test simulations steps for issues reported or customization delivered to customers.
• Continuously update of knowledge systems within Dedalus repertoire for Clinical Systems such as Clinical Documentation, CPOE, Operation Theatre, Pharmacy and Clinical Charting with a view to be able to implement for customers

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:

Essential Requirements

This position requires a minimum of seven years’ experience, of which at least four years must be specialized. Specialized experience includes use of structured analysis, design methodologies, requirement study, project implementation activities of systems. Design of complex software requirements against business process, working in projects and providing support for customers.

• Functional Domain Knowledge: Three years’ experience in Clinical Systems such as Clinical Documentation, CPOE, Operation Theatre, Pharmacy and Clinical Charting, either directly in job or in projects deploying solutions around these processes.
• Experience in Ministry of Health Malaysia business processes and policies is highly desired.
• B.Sc. Software Engineering / Computer Science / Information Technology
• Project experience – communication, planning (schedule development, task analysis, effort estimation), organizational (task description, commitment process, standards), performing (schedule mgmt, status reporting, audits), tools (MS Project, Excel, PowerPoint, Word).

Other Desirable Requirements

• Strong communication, interpersonal and presentation skills for interacting with senior level customers, internal teams and management.
• Analytical and problem-solving skills
• Ability to lead and/or influence multiple teams
• Ability to quickly adapt to new projects and multiple accounts as needed
• Ability to identify how information technology can enable the achievement of business objectives
• Ability to work from home in a suitable environment when necessary
• Some flexibility with working hours as required to work with Dedalus teams in different time zones.

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 17th Feb 2025

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognize that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious.

Our diversity & inclusion commitment – Dedalus Global

Life Flows Through Our Software