Lead Business Analyst – Fraud

About Neural
Neural Technologies is a provider of modular revenue protection, machine learning/artificial intelligence, data integration and signaling software solutions for cross domain functions covering Telecom operators, Banking, Payment processors, and others.

Neural Technologies has a global presence with customers in 45 countries worldwide. The company has built an international reputation for providing quality solutions to increase the bottom line for its customers around the globe.  Neural Technologies can reference Tier 1 & 2 converged service providers and network partners. We are a part of Lumine Group, a leading global acquirer of communications & media software businesses. Lumine Group is a division within Volaris Group, a subsidiary of Constellation Software Inc. (TSX:CSU), a multi-billion dollar global public company based in Canada and listed on the Toronto Stock Exchange.
 

Why Join Us
Neural Technologies offers exciting careers that provide the opportunity to work within an innovative and forward-thinking company. In line with our expansion and quest for quality excellence, we are seeking dynamic and career-minded individuals to join our team.

Business Analyst Skills and Knowledge:

Solution Design and Architecture:

• Collaborate with business stakeholders to understand their business requirements.
• Design comprehensive and complex solutions by leveraging our suite of products to address Telco RAFM needs, in an end-to-end perspective (from the data feed, mediation, anti-fraud configuration and data storage).
• Create solution architectures and design frameworks that align with our services/products and industry best practices to meet customer requirements.
• Ensure scalability, performance, security and integration capabilities are considered during solution design.
• Work closely with internal and external project stakeholders to validate and refine solution designs.

Requirement Analysis and Business Analysis:

• Conduct in-depth requirements gathering sessions with customers to understand their business needs.
• Analyse and document business requirements, translating them into functional and technical specifications.
• Ensure all risks, assumptions and dependencies, are correctly mapped and covered for the SoW and LoE.
• Collaborate with business analysts and cross-functional teams to identify process inefficiencies and propose optimized solutions.
• Perform gap analysis and feasibility studies to ensure the proposed solutions address the identified business needs.

Solution Implementation and Deployment:

• Collaborate with development teams to ensure accurate and timely implementation of Telco RAFM solutions.
• Provide technical guidance and support during solution implementation, including system integration testing (SIT) and user acceptance testing (UAT).
• Participate in solution deployment activities, including planning, tuning, and monitoring for package releases.
• Conduct solution configuration and customization based on customer requirements.

Fraud Detection & Prevention Systems Technical Skills and Knowledge:

Data Analytics:

• Proficiency in data analysis tool, data mining and reporting tools like SQL, Python, R, for extracting, transforming, and analysing data.
• Ability to work with large data sets to identify patterns, anomalies, and discrepancies.
• Familiarity with data visualization tools (e.g., MS SRSS, Power BI, Tableau, QlikView) to create dashboards and reports for fraud detection system

• Understanding of how to configure, customize, and optimize fraud detection and prevention tools, including transaction monitoring, identity verification, and alert management.

• Ability to implement real-time transaction monitoring systems and evaluate risk levels based on various parameters such as user behaviour, transaction size, location, and frequency.

• Familiarity with fraud case management systems (e.g., Case Management Tools, or other fraud detection platforms), used for tracking, reporting, and managing fraud cases.
• Ability to implement real-time transaction monitoring systems and evaluate risk levels based on various parameters such as user behaviour, transaction size, location, and frequency.

IT, Data Integration Technical Skills and Knowledge:

Understanding of Mediation Software:

• In-depth knowledge of mediation platforms
• Experience in configuring, customizing, and optimizing mediation systems for high-volume data processing, ensuring seamless data flow between different network elements and business systems (e.g., billing systems, CRM, OSS/BSS).
• Language:   object-oriented programming skills like C#
• For backend: Linux shell scripting skills, Unix.
• SQL/DML in Oracle database skills (Oracle, SQL, PostgreSQL)

• Knowledge of processing raw data, such as call data records (CDRs), service usage events, and other transactional data, and transforming them into standardized formats for downstream applications.
• Experience in event correlation, data aggregation, and data filtering to prepare data for billing, reporting, and analysis.

• Strong skills in data normalization, standardization, and data transformation (e.g., converting data into formats like ASN1. XML, CSV, JSON, or flat files for integration with other systems).
• Knowledge of ETL (Extract, Transform, Load) processes, tools, and techniques to move data between mediation systems and other business systems.

Qualifications & Requirements:

• Bachelor's degree in a relevant field such as Telecommunications, Engineering, Computer Science, or Business Administration.
• 10+ of years working experience with within the telecom industry
• Proven experience as a Business Analyst, Solution Designer, Solution Architect, Technical Lead, Fraud Specialist, or correlated role.
• Strong business analysis skills, including requirements gathering, process analysis, and documentation.
• Proficiency in solution design and architecture, with a deep understanding of telecom systems and technologies.
• Great communication and presentation skills across different levels and sorts of stakeholders (internal and external).
• Excellent analytical and problem-solving abilities to identify customer’s needs, manage fraud risks, and propose effective solutions.
• Consultancy and customer-oriented mindset.
• Ability to work in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
• Knowledge of industry best practices and regulatory requirements related to Telcom RAFM.
• Familiarity with our suite of products or similar telecom software solutions is advantageous.
• Experience in the telecommunications industry, particularly in RA and Fraud Management Systems, is highly desirable.

Personal Skills:

• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Possess drive, strong proactiveness and resolve to provide a high-quality service.
• Act independently without the need for constant monitoring.
• Facilitation skills, including scoping, requirements, and solution design workshops.