Join our Team
TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.
The Client Success Field Specialist will provide the leadership necessary to manage, support and grow TELUS Agronomy enterprise relationships with new and existing accounts, locations and customers. The role has primary responsibility for training and fostering adoption of TELUS Agronomy’s enterprise precision software. The Client Success Field Specialist will work with targeted organizations to ensure they have a successful onboarding experience and will serve as the key customer contact, essentially owning the success of the client.
The position is fully remote for MST and CST time zones ONLY and will be responsible for traveling 50% to remote locations per client requirements.
Here’s how you will be successful:
This is a highly visible position that will interact at every level internally and externally to help our enterprise clients grow their usage of the TELUS Agronomy system. The Client Success Field Specialist is engaged at the account level in providing recommendations, proactive advice through all phases of the customer life cycle with the client, and hands-on training in the field for predetermined clients.
- Lead and demonstrate the use of TELUS Agronomy's data and technology.
- Identify training needs and methods to grow use of TELUS Agronomy field software and customer satisfaction.
- Aid the Client Success team in developing training materials for the purpose of channel education.
- Plan and lead software training and educational meetings (in-person and via webinars).
- Develop and document feature use-cases for new product development and/or enhancements
- Identify, summarize, and communicate requirements for software solutions.
- Conduct regular planning with key accounts to ensure the software is meeting their needs.
- Foster the adoption of TELUS Agronomy software and services to new and existing customers.
- Identify, analyze and prioritize enterprise account goals, product opportunities and innovative adoption concepts
- Provide an excellent customer service experience, especially when customers have time sensitive issues
- This highly visible position will interact at every level, internally and externally, to advocate for the client’s technology and influence change. The Client Success Field Specialist is engaged at the account level in providing recommendations and proactive advice with the client through all phases of the customer life cycle.
- Effectively track all calls and emails in Salesforce and maintain good account structure for new, closed, or modified user or location accounts.
- Record and analyze client-based data and generate timely reports detailing training attendance, usage, adoption, and target areas for expansion.
You’re the missing piece of the puzzle:
Service Proficiency
- Proficiently anticipate, identify and resolve customer concerns promptly and effectively
- Utilize customer familiarity, industry and market knowledge to successfully present and demonstrate TELUS Agronomy software to clients
- A remarkable aptitude for assisting and training customers with technology
- Act with a sense of urgency to execute and implement strategies that positively impact adoption and grow client usage of TELUS Agronomy software
- Provide support for key customers via phone or email outside of documented business hours as necessary
- Successfully follow and implement key Client Success Milestones and provide feedback on ever-evolving metrics for Client Success
- See tasks through to completion regardless of obstacles
Technical Expertise
- Possess a moderate understanding of precision ag hardware and software
- Excellent knowledge of farming practices and agricultural equipment and electronics
- Develop knowledge of TELUS Agronomy’s products and pricing strategies
- Develop an excellent knowledge of TELUS Agronomy’s internal tools for the purposes of account setup/modification and troubleshooting
Teamwork
- Collaborate and communicate timely and accurate information regarding client issues and concerns to other members of the Client Success team
- Accurately track all customer interactions in the CRM program which includes regularly updating and maintain the CRM information
- Eagerness to learn and undertake additional responsibilities in an ever-changing, fast-paced environment.
Interpersonal Skills
- Ability to build appropriate rapport and establish constructive and effective relationships with peers and customers.
- High level of personal integrity, confidentiality, and accountability
- Ability to adapt personal style, work methods, and individual capabilities to contribute to TELUS Agronomy’s Customer Success goals
- Excellent planning, time management, communication, presentation, and organizational skills
- Aptitude to handle multiple projects simultaneously while maintaining a detailed and methodical set of procedures
- Enthusiasm to provide detailed, above-par results
What do you bring to the role
- Post-secondary education (Bachelor’s Degree preferred) in a related field such as Agricultural Business, Plant Science, Agronomy, Farm Management, or Precision Agriculture
- Minimum of 1-3 years of account management experience in an Agricultural related field with the use of a web-based or mobile platform
- Knowledge of farming practices and equipment
- General knowledge of the principles and practices of soil fertility, fertilizer recommendations, site-specific agronomy, and GIS systems/GPS technologies
- INDUSTRY KNOWLEDGE IS A MUST
Job Information
Location - Remote
Employment Type - Full Time
Career Stream Level - P2
The US base salary range for this position is: $70k - $80k USD. This position may be eligible for a 7.5% performance-based BONUS. Our salary ranges are determined by role, level and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but are not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.
Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.
In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).
Join us
Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion for enabling remarkable human outcomes?
Together, let’s make the future friendly.
Accessibility
TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
