Learning and Development Consultant for Group Claims

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

As a Learning & Development (L&D) Consultant reporting to the Sr. Manager of Learning & Development, you will play a crucial role in Sun Life's talent development. You will enhance employee knowledge, skillsets, and ability to deliver consistent results for our clients. Partnering with our Group Claims Organization, you will leverage your existing claims management best practices as well as knowledge and experience with Short Term Disability, Long Term Disability, Absence, Life, and Life Waiver of Premium Insurance products to design and facilitate training, provide coaching, maintain process documentation, and support our continuous improvement culture. 

Key Responsibilities: 

• Lead the Group Claims organization in continuous learning, building, and professional growth
• Develop and improve L&D programs, ensuring scalability and effectiveness 
• Facilitate programs for various audiences, both virtually and in-person 
• Design innovative self-paced learning opportunities through digital solutions, job aids, and performance support tools 
• Conduct root cause analysis to enhance department performance 
• Develop metrics to track L&D program effectiveness and efficiency 
• Provide coaching and feedback to address employee progress 
• Act as a role model, demonstrating a positive and client-focused attitude 
• Identify and act on opportunities for continuous improvement and process excellence 

 Qualifications: 

• Extensive knowledge of the claims industry, particularly in Short Term Disability, Long Term Disability, Absence, Life, and Life Waiver of Premium Insurance products 
• Experience in claims management best practices
• Passion for people, collaboration, and relationship-building 

•  Dynamic facilitation skills for both virtual and in-person settings 
• Experience in providing and receiving feedback and coaching 
• Ability to influence across various audiences and manage multiple priorities effectively 
• Strong analytical, problem-solving, and research skills 
• Excellent communication skills with professional candor in discussing business issues
• Ability to support change management in a fast-paced environment

Specialty Skills Preferred:

• Strong presentation skills

•  Keen interest in technology and emerging solutions
• Ability to translate business goals into desired on-the-job performance
• Familiarity with instructional design and adult learning principles 
• Proficiency in creating and supporting digital solutions (Ex. Videos, e-Learning, Simulations)
• Experience with Learning Management Systems (LMS) Administration

 Travel Requirements: 

This role may require travel to Sun Life US offices to support deployment initiatives, build relationships with team members, and understand client needs.

• Life is brighter when you work at Sun Life 

  Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 

  Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  

  A flexible work environment with a friendly, caring, collaborative and inclusive culture  

  Great Place to Work® Certified in Canada and the U.S.  

  Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running   

   

  Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. 

   

  At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.  

   

  #LI-remote

  If you are a California resident, the salary range for this position is: 

  Southern region: $59,800-$89,700 annually

  Central region: $63,000-$94,500 annually  

  Northern region: $$67,400-$101,100 annually

  If you are a Colorado or Nevada or MN resident, the salary range for this position is $57,000-$85,500 annually. 

  If you are a Connecticut or Maryland resident, the salary range for this position is $59,800-$89,700annually. 

  If you are Washington or Rhode Island resident, the salary range for this position is $63,000-$94,500 annually.   

  If you are a New York resident, the salary range for this position is $67,400-$101,100 annually.  

   

  The full range minimum and maximum listed in the job posting is tied to the GCF level and job family.

   

  We consider various factors in determining actual pay including your skills, qualifications, and experience.  In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits. 

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.