Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Summary
Reporting to the Senior Director, Operations Innovation, the Manager, Ops Innovation is responsible for establishing and running operational tests; solution development; result analysis and validation. In addition the role will extend to production and service flow optimization; facilitating cross functional ideation sessions to gather input; stakeholder engagement and communication. The Manager, Operations Innovation will lead projects and be a subject matter expert as appropriate.
Job Responsibilities and Duties
Leads proof of concept work for various innovation workstreams – Test Design, Execution, Analysis
Develops and documents procedures for test initiatives
Provides design input regarding production & service model enhancements
Informs kitchen design changes to maximize productivity and efficiencies
Analyzes capacity and capability studies to inform design changes
Collaborates with broader Restaurant Excellence Team on Operational and Equipment Testing
Represents Operations Innovation function on weekly NSO calls to inform teams of new design prototypes and equipment
Support International Operations with new equipment and prototypes
Inform the broader team of industry benchmarks and new equipment innovation and prototypes
Supports cross functional team projects
Knowledge, Skills, Abilities
Project Management
Advanced Operations knowledge
P&L
Training
Developing systems and methods for ideation, prototyping, and production
Analytical skills
Curiosity
Flexibility
Communication
Collaboration
Presentation – Power Point / Excel
Requirements - Education, Experience, Physical, and Competencies
Education Requirements
Bachelor's Degree
Work Experience
6-9 years
Supervisory Experience
2-4 years
Related Experience
Project Management
Data Analysis
Training
QSR, Fast Casual, Casual Dining, Hospitality Industry
Physical Requirements
Basic keyboarding or other repetitive motions
Lifting/pushing objects weighing over 10 lbs.
30% travel
Competencies
Self-Development & Growth
Interpersonal Skills & Empathy
Effective Communication
Knowing the Business
Organization & Delegation
Driving & Delivering Results
Innovation + Creativity
Strategic Thinking
Dealing with Ambiguity
Managing Complex Decisions + Business Acumen
Managing Work + Continuous Improvement
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
*Eligibility criteria applies
Pay Range - $93,940.00 - $151,245.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.Click the "Apply" button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
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