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Lead WalkMe Training Developer / Digital Adoption Platform Expert

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field, 8+ years of experience with WalkMe content, 3-5 years leading WalkMe implementations, Strong understanding of HTML, CSS, and JavaScript.

Key responsabilities:

Lead and mentor a team of Instructional Designers
Design and implement advanced technical training programs

ISG (Information Services Group) Information Technology & Services Large https://www.isg-one.com/

1001 - 5000 Employees

See all jobs

Job description

Description

Lead WalkMe Training Developer / Digital Adoption Platform Expert

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there.

Position Overview

We are seeking an experienced Lead WalkMe Training Developer and Digital Adoption Platform (DAP) Expert to join our Training as a Services (TaaS) consulting services team. This role combines technical leadership in WalkMe and SAP Enable Now implementation with learning and development expertise, focusing on developing innovative training solutions and providing thought leadership in a client-facing capacity.

Responsibilities

Learning & Development Leadership

Lead and mentor a team of Instructional Designers and Training Developers
Provide strategic oversight, feedback, coaching support, and quality assurance for team deliverables
Conduct comprehensive Learning Needs Analysis for enterprise clients
Design, develop, and implement advanced technical training programs
Create and maintain advanced training materials, including presentations and hands-on exercises
Conduct both in-person and virtual training sessions for various skill levels, including executive training
Assess training effectiveness and gather feedback for continuous improvement
Develop and maintain Content Development Trackers for assigned projects

Solution Design & Implementation

Design and develop WalkMe solutions across multiple enterprise applications and platforms
Create integrated solutions leveraging both WalkMe and SAP Enable Now capabilities
Implement smart walk-throughs and automation solutions to streamline complex processes
Configure and maintain WalkMe analytics and metrics dashboards
Support content migration and platform upgrades
Provide high-level technical consulting on learning technology architecture
Document technical specifications and implementation guides

Client Engagement & Thought Leadership

Provide high-level consulting to clients on digital adoption strategies
Evangelize best practices for utilizing WalkMe and other digital adoption platforms
Stay current with latest trends in WalkMe and Training Technologies
Present solutions and recommendations to client stakeholders at all levels
Promptly identify issues or risks to Leadership and recommend strategic solutions
Train and mentor junior WalkMe developers on platform best practices

Required Skillsets

This a remote position based in the United States with limited travel required (less than 25%)
8+ years of experience designing and developing WalkMe content for enterprise systems
3-5 years of experience leading WalkMe implementations
3-4 years of experience training and mentoring WalkMe developers
8+ years of corporate or consulting experience in Learning and Development
Experience with SAP Enable Now platform and integration capabilities
WalkMe certification with demonstrated expertise in advanced features
Strong understanding of HTML, CSS, and JavaScript
Knowledge of web accessibility standards (WCAG)
Extensive project management experience (waterfall and agile)
Outstanding communication and presentation skills
SAP Enable Now certification (Preferred)
Experience with Learning Management Systems (LMS) and e-learning authoring tools (Preferred)
Training/Learning technology certifications (Preferred)
Knowledge of UI/UX design principles (Preferred)
Experience with creating video tutorials and interactive learning content (Preferred)
Additional technical certifications (e.g., Salesforce, ServiceNow) (Preferred)
Technical Skills
- WalkMe Platform (Expert level)
- SAP Enable Now
- JavaScript, HTML, CSS
- Learning Management Systems
- E-learning Authoring Tools
- Analytics and Metrics Dashboards
- Technical Documentation
- Project Management Software
Strong consultative approach and client service orientation
Excellent interpersonal and communication skills
Demonstrated thought leadership capabilities
Ability to explain complex technical concepts clearly
Detail-oriented with strong quality focus
Adaptable and quick to learn new technologies

Education

Bachelor's degree in Computer Science, Information Technology, Instructional Technology, or related field

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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