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Key Account Implementation Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Canada

Offer summary

Qualifications:

Associate or bachelor's degree in IT, computer science, or business management, 1-3 years of experience in client services or project management, Experience in customer support or software implementation, Familiarity with SaaS and real estate industry preferred.

Key responsabilities:

  • Assist customers in planning software upgrades
  • Coordinate with internal teams for data migration and training
Lone Wolf Technologies logo
Lone Wolf Technologies SME https://www.lwolf.com
201 - 500 Employees
About Lone Wolf Technologies
At Lone Wolf Technologies, we believe making tech for real estate is about much more than just making the best tools. It’s about making them connect, all in one place—to make real estate simple. Our mission is to provide agents, brokers, admins, and associations alike with the technology tools they need to lead in real estate—from the leading transaction solutions in North America to the industry standard in back office and accounting. We’ve been in real estate since our very first day, over 35 years ago now—and in that time, we’ve worked with our users to create technology that works the way they do, connects the way they do, and provides an exceptional experience the way they do.
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Job description

The Key Account Implementation Manager plays a critical role in supporting the upgrade of larger, strategic customers from our legacy software version to the new web-based platform. This position focuses on providing personalized, hands-on assistance to ensure a smooth transition, serving as a key resource for customers and internal teams throughout the upgrade process. 

ESSENTIAL RESPONSIBILITIES AND DUTIES: 
  • Assist strategic customers in planning and executing their software upgrade. 
  • Collaborate with customers to understand their unique needs and tailor the upgrade process accordingly. 
  • Provide clear, consistent communication and guidance throughout the upgrade process. 
  • Coordinate with internal teams to facilitate data migration, system configuration, and user training. 
  • Monitor upgrade progress, identify potential roadblocks, and escalate issues as needed. 
  • Document and share insights and lessons learned from upgrade projects to improve processes. 
  • Deliver exceptional customer experiences by proactively addressing concerns and ensuring satisfaction. 

    • QUALIFICATIONS: 
  • EDUCATION: Associate or bachelor's degree in information technology, computer science, or business management, or equivalent  
  • EXPERIENCE:  1-3 years of experience in client services, project management, training, or consulting  


    • WHAT DO YOU NEED: 
  • Experience in customer support, project coordination, or software implementation, preferably in a SaaS environment. 
  • Direct experience in the software/services solutions market, preferably within the real estate industry.  
  • Strong problem-solving and communication skills with a customer-first mindset. 
  • Highly organized with an eye for detail and the ability to manage multiple projects simultaneously. 
  • Familiarity with software upgrades or migrations is a plus. 
  • Ability to work collaboratively across teams in a fast-paced setting. 

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Project ManagementApple Software UpdateCustomer SupportClient ServicesData MigrationEnd-User Training And SupportSystem ConfigurationService ManagementProcess ImprovementReal Estate Development

    Other Skills

    • Communication
    • Problem Solving
    Are you interested?

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