Senior Content Management Associate

Permanent remote role.

The Senior Content Management Associate (SCMA) solves internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries. The SCMA is dedicated to providing rapid and accurate answers so that adjacent teams are able to fulfill client orders and move projects toward completion. As a senior team member, the SCMA is responsible for identifying areas of need in the BL Knowledgebase and proactively planning necessary actions in conjunction with the Manager. The SCMA assists in drafting regular client reports and is responsible for publishing auxiliary reports of their own.  SCMAs act as team ambassadors, communicating frequently with other departments and providing training when necessary.

Responsibilities:

• Respond to internal queries posed by WK team members via the InSys task system and other channels
• Maintain task status updates so team members are abreast of status of inquiries
• Communicate directly with external government agencies to assist with business license research inquiries
• Concisely convey findings to team members via verbal and written correspondence
• Add new and updated license information to the BL Brain Knowledgebase following internal task completion
• Actively monitor 'Knowledge Recapture' source channels, respond to recapture notifications, and effectuate recapture of knowledge
• Conduct sweeps of BL Brain knowledge to identify and remedy outdated, missing, or new information
• Create and Manage Missing Fields Reports (MFRs)
• Assist with structural maintenance, data migration, and troubleshooting related to the BL Brain Knowledgebase
• Assist with internal cross-team training efforts
• Provide overflow assistance to adjacent teams

Skills:

• Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors
• Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces
• Ability to adapt to changing regulatory environment
• Ability to work independently, handle pressure, multi-task and prioritize work at all times
• Excellent organizational and communication (both verbal and written) skills
• Ability to work in a fast-paced environment and meet or exceed deadlines
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Excellent attention to detail and high degree of accuracy and consistency

Compensation: