Program Manager

Program Manager

Index Analytics, LLC, is a rapidly growing, Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff experience through career development and educational opportunities.

Position Overview 

The Program Manager has overall responsibility for the success of the project. The Program Manager is client facing, working directly with their government customer to facilitate project activities, and provide deliverables. Working in an Agile environment, the Project Manager will help oversee the team, mature, and enhance processes, and help deliver high overall productivity on the team. The Program Manager must be capable of starting and running a new project with little guidance from senior leadership. The Program Manager is expected to fully understand all aspects of their project.

Responsibilities

• Lead and manage delivery of operations, data, services, and software development programs and projects.
• Foster a collaborative team environment by demonstrating strong interpersonal skills, including conflict resolution, mentorship, and active listening, while guiding and motivating team members toward achieving project goals.
• Ensure team adherence to established processes, procedures, and best practices by providing feedback. Proactively address deviations, guiding team members toward compliance and continuous improvement, while fostering a supportive and collaborative work environment.
• Plan and manage staff resources and allocations.
• Manage to scope and deliverables while ensuring high levels of client satisfaction.
• Prepare budgets, track actuals, perform analysis, and develop corrective actions.
• Attend and support all Agile ceremonies.
• Support knowledge sharing and understanding of requirements.
• Conduct Product demonstrations and assist customers in acceptance testing.
• Support business development activities to grow the company.
• Identify, evaluate, document, and prevent or mitigate project risks.
• Ensure Compliance with Government Standards and Policies.

Qualifications

• US citizen or lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government Public Trust background investigation
• Education - Bachelor’s Degree - Minimum of 15 years of professional experience
• A minimum of 7 years of work experience managing government contracts
• Five or more years of management experience, leading projects of more than 40 people
• Excellent verbal and written communication skills
• Adaptability and flexibility to changing environment
• Comfortable working in a dynamic, high volume, fast-paced environment.
• PMP certification required

The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Attention Candidates

We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com