About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a Sr. Business Experience Designer, ServiceNow. The role may require periodic travel as necessary across the world. This is a remote position that can be based anywhere in the U.S.
Position Summary
As part of our Rimini Consult group, the Sr. Business Experience Designer, ServiceNow will be responsible for aligning business processes, technology, and user needs to deliver optimized workflows and impactful solutions to meet the unique needs of our clients. By leveraging Human-Centered Design and Design Thinking, this role focuses on reimagining and simplifying processes, improving user experiences, and driving business outcomes. The designer collaborates closely with users and stakeholders to define a clear vision, develop prototypes, and ensure solutions are aligned with organizational goals, KPIs, and persona-specific requirements.
This role also evolves into a functional and industry expert, ensuring continuous improvement and innovation in alignment with best practices and trends.
Essential Duties & Responsibilities
- Define the vision for optimized workflows, user experiences, and process improvements.
- Create prototypes and mockups to demonstrate solution functionality, gather user feedback, and refine designs.
- Use visual tools to communicate complex ideas and align stakeholders with the solution vision.
- Apply Design Thinking to identify pain points, ideate innovative solutions, and prioritize improvements.
- Develop detailed persona profiles and lifecycle scenarios (e.g., "Day-in-the-Life") to tailor solutions to specific roles.
- Ensure designs focus on user needs, efficiency, and alignment with business goals.
- Conduct in-depth analysis of current workflows to identify inefficiencies and opportunities for improvement.
- Design and optimize processes to enhance productivity, reduce manual effort, and align with platform capabilities (e.g., SAP, ServiceNow, Salesforce).
- Leverage platform-specific Out-of-the-Box (OOTB) features to accelerate implementation and minimize customization.
- Facilitate workshops and interviews with stakeholders to gather requirements and identify objectives.
- Translate business needs into functional specifications, workflows, and detailed process maps.
- Develop "As-Is" and "To-Be" documentation to clearly illustrate improvements and guide implementation.
- Define measurable Business KPIs (e.g., cost reduction, efficiency gains) and Usability KPIs (e.g., user satisfaction, task efficiency).
- Track and analyze KPIs to assess solution effectiveness and inform continuous improvement efforts.
- Foster close collaboration with end-users to ensure solutions meet their needs and expectations.
- Address user concerns, gather feedback, and iteratively improve designs for higher adoption rates.
- Develop training materials and deliver workshops to prepare users for deployment.
- Oversee the creation of functional specifications, test cases, and User Acceptance Testing (UAT) scenarios.
- Collaborate with QA teams to ensure solutions meet defined requirements and usability goals.
- Address testing feedback to refine solutions and ensure reliability.
- Develop deep knowledge in specific functional areas (e.g., HR, ITSM, supply chain) and industries (e.g., healthcare, finance).
- Stay informed about best practices, trends, and emerging technologies to guide process improvements.
- Act as a trusted advisor by applying industry knowledge to align solutions with organizational objectives.
- Conduct post-implementation reviews to assess solution performance and identify opportunities for enhancement.
- Introduce innovative methodologies and technologies to further optimize workflows and user experiences.
- Integrate lessons learned into future projects to drive continuous improvement.
Education
Bachelor's degree in engineering, Computer Science, or equivalent experience.
Location
Remote – U.S.
Desired Experience
- Over 5+ years in functional design, process optimization, or business analysis roles.
- Demonstrated ability to define solution visions and create prototypes.
- Experience working with enterprise platforms like SAP, ServiceNow, Salesforce, or equivalent.
- Success in using persona-based methodologies and lifecycle scenarios to design tailored solutions.
- Proven expertise in managing KPIs and overseeing testing processes.
- History of collaborating with users and ensuring high adoption rates for new solutions.
Desired Skills
- Expertise in solving complex business challenges using Design Thinking methodologies.
- Ability to create user-centered solutions by focusing on personas and their day-to-day workflows.
- Strong ability to map, analyze, and re-engineer workflows for efficiency and scalability.
- Knowledge of platform-specific capabilities (e.g., SAP, ServiceNow, Salesforce) to optimize processes.
- Proficiency in creating prototypes and visual tools to demonstrate solution functionality.
- Experience in defining and communicating a clear vision for process improvements and user experiences.
- Expertise in conducting workshops, stakeholder interviews, and discovery sessions.
- Strong skills in creating detailed functional specifications and "As-Is" / "To-Be" documentation.
- Ability to define, track, and analyze KPIs to measure success and inform iterative improvements.
- Proficiency in overseeing functional testing, creating test cases, and managing UAT processes.
- Excellent communication and collaboration skills to engage stakeholders and align teams.
- Analytical thinking and problem-solving skills to address challenges and refine solutions.
- Capacity to develop expertise in functional domains and industries through experience and continuous learning.
- Strong understanding of industry best practices to guide solution design.
Why Rimini Street?
Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.
Compensation is based on role, location, and level of applicable experience.
Rimini’s target pay for each position is available upon request during the applicant’s Interview process.
The general salary range for this type of role is 140k - 175k depending on skills and experience.
Benefits for US employees include:
- Medical, Dental, and Vision insurance
- Disability insurance
- Paid Parental Leave
- 401(k) program
- Generous Paid time off (PTO)
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
