Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Account Manager I is an integral part of a client-facing team and is primarily responsible for effectively servicing educational institutions utilizing K12 NBS products and services including our Student Information System (SIS), actively managed payment plans, Grant & Aid services, and/or other billing solutions. The role involves frequent phone interactions to support clients, address their inquiries, resolve issues, and provide guidance on product utilization. The Account Manager I is responsible for the overall management of client accounts, retention of business, and driving increased utilization of products and services, all while ensuring a high level of customer satisfaction.JOB RESPONSIBILITIES:
Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions.
Provide direction and guidance to new and existing institution contacts regarding all NBS products and services.
Provide training on products, processes and procedures to institutions.
Provide excellent customer service and perform multiple tasks on a daily basis via the telephone, chat interface, fax, email or formal written correspondence.
Answer high volume of phone calls and/or chats from all regions of the country.
Set up and maintain institution profile information, terms, and corresponding marketing site.
Encourage increased use of various NBS products and technical services; trouble-shoot problems and offer solutions.
Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads.
Provide reporting of activities to team leader.
Participate in special projects or committees and other related duties as assigned by team leader.
EDUCATION:
College graduate in related field or equivalent experience.
EXPERIENCE:
Experience in banking or customer service is preferred.
Previous experience in education (e.g., teaching, school district, or student services) is highly desirable.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Strong interpersonal and communication skills to effectively work with customers in a professional manner.
Ability to work as a team player and establish good rapport with co-workers.
Detail oriented with excellent prioritization, organization and time management skills.
Ability to multi-task and complete projects under high pressure deadlines and stressful situations.
Strong analytical and problem solving skills.
General knowledge of NBS products, as well as other areas and products within the company.
General computer skills including Microsoft Office applications, e-mail, internet, and CRM system.
Understanding the unique needs of educational institutions is beneficial.
Pay for this role is $21.00/ hourly depending on experience
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
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