Customer Success Engineer

As a technical product, Customer Success Engineers are critical to every step of the customer experience of Resend — from ongoing support to writing helpful content to bringing team awareness to customer needs.

You will be the expert on our products and the main point of contact between our engineers and developers (customers). You will spend your time communicating with developers, debugging issues, improving internal workflows, and creating developer-oriented content.

In this role you will...

• Create content that answers customer question or demos use cases

• Improve the product to reduce pain points and better meet customer needs

• Iterate internal workflows to improve our resolution speed and efficacy

• Challenge the status quo to provide exceptionally frictionless experiences

• Lead customer escalations by communicating to customers during emergencies

• Advocate for customers within the team by being a bold, calculated advocate

• Be the front-line of customer needs, answering customer questions, reproducing issues, and escalating bugs

You will be a great fit if you have...

• Are fluent in writing and speaking English

• Can handle and perform under customer pressure

• You love helping solve problems for developers

• Can consistently work in European timezones

• 3-5 years of technical support or success experience

• OR 3-5 years of engineering experience with customer-facing elements

You will be an exceptional fit if you also have...

• Have experience with email or deliverability

• Know when to go fast and when to be thorough

• Can quickly notice trends and patterns in customer data

• Experienced in Node.js, React, and Serverless architecture

• Have emotional intelligence to pick up on relational nuances and deescalate

What it means to join the team:

• Honest and low-ego team

• Autonomy to “just ship it”

• Ownership of problems and solutions

• 100% remote team with flexible working schedules

• Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)

You can learn more about our culture at resend.com/about and what we believe at resend.com/philosophy

How to apply?

Now that you know about us, we would like to learn more about you.