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Client Success Architect

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Minimum of 2 years in a technical role, Strong technical proficiency with product suites, Experience with Zendesk, ChurnZero, HubSpot, Bachelor's Degree or equivalent experience.

Key responsabilities:

  • Enhance partner health and product adoption
  • Provide technical engagement and training to partners
  • Collaborate with GTM and Product teams
  • Assist in onboarding and off-boarding support
  • Craft monthly partner reviews for customer health
Blackpoint Cyber logo
Blackpoint Cyber Cybersecurity Scaleup https://www.blackpointcyber.com/
51 - 200 Employees
About Blackpoint Cyber
Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. The company was established by former US Department of Defense and Intelligence security experts and leverages its real-world cyber experience and knowledge of malicious tradecraft to help MSPs safeguard their infrastructure and operations. Offering the only world-class, nation state-grade cybersecurity ecosystem, Blackpoint serves the MSP community using its own proprietary security operations and incident response platform, SNAP-Defense, which is available as a product or as a True Managed Detection and Response (MDR) service. Blackpoint not only detects breaches earlier than any other solution on the market, but its dedicated MDR security analysts work 24/7 to combine network visualization, insider threat monitoring, anti-malware, traffic analysis, and endpoint security in one rapidly deployed service to monitor and detain threats before it's too late. In addition to its MDR services, Blackpoint is launching LogIC, its new logging with integrated compliance service to help MSPs and their clients satisfy cyber compliance requirements, including assessments and audits. With simple push-button setup, LogIC’s hyper-efficient logging architecture and self-service web application allows you to generate compliance reports and manage all aspects of event and log collection. Streamline how you prepare for audits and know exactly where you are already covered without compromising your security posture. Blackpoint Cyber continues to work hard to deliver an end-to-end, effective cybersecurity ecosystem to the MSP community. The mission? Provide absolute, unified detection and response services for MSPs of all sizes to combat a constantly changing threat landscape. We’re winning the unfair fight. Are you? Learn more at www.blackpointcyber.com.
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Job description

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode,  fueled by a recent $190m series C round. 

The Opportunity:   

We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs), Systems Integrators (SIs), Value Added Resellers (VARs) and enterprise clients.  
 
Our agile team is in the foundational stages of building a top-tier Client Success department. We are seeking Client Success Architect who are adaptable, security-minded, client-focused and highly technical. 

 

Key Responsibilities: 

  • Focus on enhancing partner health by driving the adoption of the Blackpoint Suite of products and services and penetration of endpoints. 

  • Provide in-depth technical engagement and training to partners to educate and help them with the use of our suite of products as it relates to their business. 

  • Collaborate with other Go-To-Market (GTM) and Product team members to facilitate strategic engagements with partners and their clients. This includes direct engagement, preparation processes, and flowchart documentation to enhance partner experiences. 

  • Offer onboarding and off-boarding support through direct engagement with partners and their clients. Assist in building strategic documentation and process flows to ensure faster and smoother onboarding experiences. 

  • Engage in ongoing education related to Blackpoint products, services, and integrated systems to stay current and provide the best support to partners. 

  • Assist in crafting and preparing monthly partner reviews to assess value delivery and customer health, ensuring ongoing satisfaction and the long-term success of our partnerships. 

  • Adopt a highly analytical approach to tracking activity with KPIs on ChurnZero and measuring progress month-over-month. 

  • Follow documented processes and procedures for all events to continuously enhance the partner and client experience. 
     

Requirements:  
 

  • Minimum of 2 years of work experience in a customer-facing and technical role  

  • Ability to demonstrate a high degree of technical proficiency with product suites and platforms. 

  • Knowledge of Zendesk, ChurnZero, and HubSpot or similar software. 

  • History of working successfully to drive customer value and engagement  

  • Willingness to be customer facing and ability to navigate customer needs and challenges 

  • Strong technical aptitude, excellent communication skills, and a curious mindset.  

  • Experience working with clients in the security landscape.   

  • Bachelor's Degree or equivalent experience. 

  • Proven ability to work independently and remotely.  

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races,  colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital  status, or any other legally protected status. We are committed to equality of opportunity in all  aspects of employment.  For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Cybersecurity
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Cyber SecurityCustomer EngagementZendeskHubSpot CRM

Other Skills

  • Technical Acumen
  • Analytical Thinking
  • Communication
  • Problem Solving
Are you interested?

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