E-commerce Chargeback Specialist

Job Overview

KDCI Outsourcing is seeking an experienced and detail-oriented E-commerce Chargeback Specialist to join our team. This role is critical in managing and resolving chargeback disputes, processing claims, and ensuring a seamless experience for our e-commerce clients. The ideal candidate will have a strong background in wholesale and retail account services, particularly in order processing and claims management.  

Responsibilities

• Handle chargeback disputes for e-commerce transactions with precision and accuracy.

• Manage the order processing and claims management for wholesale and retail accounts.

• Use Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions.

• Create and maintain detailed records of chargeback cases, claims, and resolutions.

• Collaborate with internal and external stakeholders to ensure timely resolution of disputes.

• Monitor, track, and report on the status of multiple projects simultaneously to meet deadlines.