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E-commerce Chargeback Specialist

extra holidays - extra parental leave
Remote: 
Full Remote
Work from: 
Philippines

Offer summary

Qualifications:

Strong background in order processing, Experience with claims management, Familiarity with e-commerce platforms, Detail-oriented and organized.

Key responsabilities:

  • Handle chargeback disputes accurately
  • Manage claims for wholesale and retail accounts
  • Use Amazon Seller Central for dispute resolution
  • Create and maintain records of chargeback cases
  • Collaborate with stakeholders for timely resolutions
KDCI Outsourcing logo
KDCI Outsourcing SME https://www.kdci.co/
51 - 200 Employees
About KDCI Outsourcing
KDCI is a leading outsourcing company in the Philippines that specializes in offshore staffing in the fields of Creative Design, Digital Content Creation, and eCommerce Back Office Support.We love all things digital and we are passionate about our work. Our goal is to build the best possible team for our clients, whether they’re startups or established companies that need hyper-growth.We are based in California and have various offices around the world - Manila, Hong Kong, and London. We are owned and managed by seasoned executives with over 15 years of proven leadership and experience in developing businesses in the digital space, and we pride ourselves in providing cost-effective, world-class services to our clients.
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Job description

Job Overview

KDCI Outsourcing is seeking an experienced and detail-oriented E-commerce Chargeback Specialist to join our team. This role is critical in managing and resolving chargeback disputes, processing claims, and ensuring a seamless experience for our e-commerce clients. The ideal candidate will have a strong background in wholesale and retail account services, particularly in order processing and claims management.  

Responsibilities

  • Handle chargeback disputes for e-commerce transactions with precision and accuracy.

  • Manage the order processing and claims management for wholesale and retail accounts.

  • Use Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions.

  • Create and maintain detailed records of chargeback cases, claims, and resolutions.

  • Collaborate with internal and external stakeholders to ensure timely resolution of disputes.

  • Monitor, track, and report on the status of multiple projects simultaneously to meet deadlines.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Amazon MarketplaceChargebackOrder ProcessingClaims Processing

Other Skills

  • Time Management
  • Detail Oriented
  • Collaboration
  • Problem Solving
Are you interested?

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