Job description

Although Bizerba has not invented the weight, we have definitely paved the way for modern weighing technology.
Since 1866, our name - like no other - has stood for efficient weighing, slicing and labeling solutions.
Today we operate in 120 countries with approximately 4.500 employees.

Get started now with Bizerba!

For our location in Johannesburg (Lanseria) we are looking for a

Service Technician - In-house Repairs and Remote Service Desk (m/f/d)

Reference code: 19033

Your tasks

Provide first level technical assistance to clients
Pre-qualifying a problem and escalating it to 2nd-level support if necessary
Perform technical error analysis and corrective action via remote access or via phone
Carry out installations and upgrades of software via remote access
Use of augmented reality (AR) technology where applicable
Creating a service report and recordings of the service assignments in the ticketing system
Providing remote assistance for the on-site Service Technicians with device installation, commissioning and technical queries.
Providing technical support for Key Account clients as required
Providing on-site repairs, installations, off-site troubleshooting and support
Providing preventative maintenance and repair of equipment (foodprocessing, retail & industrial scales, weigh price labeling and inspection systems as required)
Responsibility for the spare parts inventory in the service department
Proactive sales of our service products and services

Your qualifications

Associated degree or equivalent training as a Communications Technician, IT specialist in the fields of Electronics/Electrical Engineering
Experience as a Technical Customer Service Agent
Experience in repair and installation of PC based devices or processor controlled equipment – in our case; weigh price labelling, inspection systems and industrial scales
Strong knowledge of operating systems and network technology
Sound knowledge of electronics and basic knowledge of mechanics
Capable of reading wiring diagrams, schematics and spare part break downs
Familiar with TCP/IP based connections and other system bus protocols
Confident appearance, ability to work under pressure, initiative and organizational skills
Reliability and professional dealings with customers
Eager for continuous further training and education after comprehensive onboarding
Customer focused and self motivated
Good analytical skills for troubleshooting and diagnostics
NRCS verification officer/repairer (nice to have)