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Career Opportunities: Service Technician - In-house Repairs and Remote Service Desk (m/f/d) (19033)

Remote: 
Full Remote
Work from: 
South Africa

Offer summary

Qualifications:

Associated degree or equivalent training in Electronics/Electrical Engineering, Experience as a Technical Customer Service Agent, Strong knowledge of operating systems and network technology, Capable of reading wiring diagrams and schematics.

Key responsabilities:

  • Provide first level technical assistance to clients
  • Perform technical error analysis and corrective action via remote access or phone
Bizerba logo
Bizerba https://www.bizerba.com/int/en/legal/imprint
1001 - 5000 Employees
About Bizerba
Bizerba is one of the world's leading suppliers of precision products and integrated solutions for slicing, processing, weighing, testing, order picking, labeling and payment. As an innovative company, the Bizerba Group is continuously driving forward the digitalization, automation and networking of its products and services. In this way, Bizerba offers its customers from trade, commerce, industry and logistics greater added value with complete state-of-the-art solutions. From hardware to software, apps, and cloud solutions, all complemented by the appropriate labels or consumables, Bizerba adheres to the motto 'unique solutions for unique people'. Bizerba was founded in 1866 in Balingen / Baden-Württemberg and is today one of the top players in 120 countries with its solutions portfolio. The family-run company, now in its fifth generation, employs around 4,500 people worldwide and has production facilities in Germany, Austria, Switzerland, France, Italy, Spain, Serbia, UK, China, Canada and the USA. In addition, the group of companies maintains a worldwide network of sales and service locations.
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Job description

 

 

   
 

 

 

Although Bizerba has not invented the weight, we have definitely paved the way for modern weighing technology.
Since 1866, our name - like no other - has stood for efficient weighing, slicing and labeling solutions.
Today we operate in 120 countries with approximately 4.500 employees.

 
Get started now with Bizerba!

  

 

For our location in Johannesburg (Lanseria) we are looking for a

 

 

Service Technician - In-house Repairs and Remote Service Desk (m/f/d)

 

Reference code: 19033

Your tasks
  • Provide first level technical assistance to clients
  • Pre-qualifying a problem and escalating it to 2nd-level support if necessary
  • Perform technical error analysis and corrective action via remote access or via phone
  • Carry out installations and upgrades of software via remote access
  • Use of augmented reality (AR) technology where applicable
  • Creating a service report and recordings of the service assignments in the ticketing system
  • Providing remote assistance for the on-site Service Technicians with device installation, commissioning and technical queries.
  • Providing technical support for Key Account clients as required
  • Providing on-site repairs, installations, off-site troubleshooting and support
  • Providing preventative maintenance and repair of equipment (foodprocessing, retail & industrial scales, weigh price labeling and inspection systems as required)
  • Responsibility for the spare parts inventory in the service department
  • Proactive sales of our service products and services
Your qualifications
  • Associated degree or equivalent training as a Communications Technician, IT specialist in the fields of Electronics/Electrical Engineering
  • Experience as a Technical Customer Service Agent
  • Experience in repair and installation of PC based devices or processor controlled equipment – in our case; weigh price labelling, inspection systems and industrial scales
  • Strong knowledge of operating systems and network technology
  • Sound knowledge of electronics and basic knowledge of mechanics
  • Capable of reading wiring diagrams, schematics and spare part break downs
  • Familiar with TCP/IP based connections and other system bus protocols
  • Confident appearance, ability to work under pressure, initiative and organizational skills
  • Reliability and professional dealings with customers
  • Eager for continuous further training and education after comprehensive onboarding
  • Customer focused and self motivated
  • Good analytical skills for troubleshooting and diagnostics
  • NRCS verification officer/repairer (nice to have)

Your application

We are looking forward to receiving your application.         

 

Contact person

Alethea Botes - hr-za@bizerba.com

 

www.bizerba.com

 

 


 

 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Error Analysis (Numerical Analysis)ElectronicsSoftware InstallationTechnical AssistanceNetwork InfrastructureTCP/IPOperating SystemsComputer RepairMechanicsWiring Diagram

Other Skills

  • Customer Service
  • Organizational Skills
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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