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Customer Success Executive (Junior)

Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 
Malaysia

Worksy logo
Worksy http://www.worksy.io
11 - 50 Employees
See all jobs

Job description

Job Responsibility

  • Manage support ticket orders including on-the-job training
  • Handles customers enquiries/complaints by email and phone; and ensure replies/ resolutions are provided in a prompt and satisfactory manner
  • Troubleshoot service faults and provide prompt service recovery measures
  • Updates customer knowledge base
  • Perform other ad-hoc duties as assigned

Job Requirements

  • Candidate must possess Diploma or Degree in Computer Science/Information Technology or equivalent.
  • Minimum 1 year working experience in similar field preferably in HR / Payroll systems.
  • Developed analytical skills
  • Self-motivated and organized
  • Passion of innovation
  • Good communication skills, speak multi language will be an advantage

Job Benefits

  • Work From Home Package Available
  • Performance Incentives
  • Personal Growth Development
  • Paternity and Maternity Leave Benefits
  • Opportunities for Promotion
  • Medical & Dental Claim Benefits
  • Birthday & Company Outings

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Payroll SystemsHuman Resources Information System (HRIS)

Other Skills

  • Analytical Skills
  • Troubleshooting (Problem Solving)
  • Communication
  • Self-Motivation
  • Innovation
Are you interested?

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