Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Success Executive (Junior)

Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 
Malaysia

Offer summary

Qualifications:

Diploma or Degree in Computer Science/IT, Minimum 1 year working experience, Analytics skills, Self-motivated and organized.

Key responsabilities:

  • Manage support ticket orders
  • Handle customer enquiries/complaints via email and phone
Worksy logo
Worksy http://www.worksy.io
11 - 50 Employees
About Worksy
With over 20+ years of knowledge & experience in HR management, we built our Cloud-based HRMS platform known as Worksy. Worksy offers a comprehensive suite of people management solutions to build sustainable workforces. From recruitment management, all the way down to employee offboarding, our innovative HRMS solutions are designed to help organisations enhance employee lifecycles.
See all jobs

Job description

Job Responsibility

  • Manage support ticket orders including on-the-job training
  • Handles customers enquiries/complaints by email and phone; and ensure replies/ resolutions are provided in a prompt and satisfactory manner
  • Troubleshoot service faults and provide prompt service recovery measures
  • Updates customer knowledge base
  • Perform other ad-hoc duties as assigned

Job Requirements

  • Candidate must possess Diploma or Degree in Computer Science/Information Technology or equivalent.
  • Minimum 1 year working experience in similar field preferably in HR / Payroll systems.
  • Developed analytical skills
  • Self-motivated and organized
  • Passion of innovation
  • Good communication skills, speak multi language will be an advantage

Job Benefits

  • Work From Home Package Available
  • Performance Incentives
  • Personal Growth Development
  • Paternity and Maternity Leave Benefits
  • Opportunities for Promotion
  • Medical & Dental Claim Benefits
  • Birthday & Company Outings

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Payroll SystemsCustomer SupportHuman Resources Information System (HRIS)Second Language Instruction

Other Skills

  • Analytical Skills
  • Troubleshooting (Problem Solving)
  • Communication
  • Self-Motivation
  • Innovation
Are you interested?

Customer Success Engineer Related jobs

See more Customer Success Engineer jobs