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Customer Support Associate (SaaS and B2B cloud-based software)

Remote: 
Full Remote
Work from: 
Philippines

Offer summary

Qualifications:

Strong written and verbal communication skills, Previous experience in customer support or related roles, Quick learner with analytical mindset, Interest in SaaS and web applications.

Key responsabilities:

  • Deliver unparalleled customer experiences
  • Master product knowledge to resolve inquiries
  • Utilize incident management technologies
  • Collaborate with cross-functional teams globally
MicroSourcing logo
MicroSourcing Large https://www.microsourcing.com/
5001 - 10000 Employees
About MicroSourcing
Founded in 2006, MicroSourcing has pioneered outsourcing services in the Philippines. With over 700+ active clients and 9,000+ staff currently working for organizations worldwide, MicroSourcing has become the trusted outsourcing provider. MicroSourcing's outsourcing business model has helped many businesses reduce costs, improve efficiencies, and grow sustainably. MicroSourcing is 100% owned by Probe CX, one of Australia’s fastest-growing offshoring solution and customer engagement firms with over 19,000 employees across 5 countries. We operate within purpose-built Business Process Outsourcing (BPO) hubs, so you get class-A facilities that are strategically located for the best access to Manila’s talent pool. We're backed by our Australian parent company Probe and we're ISO certified: ISO/IEC 27001:2013 (Information Security Management System) and ISO 9001:2015 (Quality Management Systems). To learn more about what we do, visit: www.microsourcing.com To join our team, visit: www.microresumes.com For business tips and insider news, check out MicroSourcing's other corporate channels: http://www.facebook.com/MicroSourcing http://www.youtube.com/MicroSourcing
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Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Support Associate

Location: Cyberscape Beta, Ortigas, Pasig City

Work setup & shift: Flexible Work Arrangement | Nighshift / Shifting Schedule

Why join MicroSourcing?

You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Support Associate, You Will

  • Deliver unparalleled customer experiences, ensuring every interaction leaves a positive impression.
  • Master the intricacies of our product, PandaDoc, to efficiently resolve customer issues and inquiries.
  • Respond promptly to customer queries, demonstrating a proactive and customer-centric approach.
  • Utilize incident management technologies to log, validate, track, and resolve application-related incidents.
  • Collaborate closely with cross-functional teams globally to deliver world-class customer service.
  • Get to know CRM integrations and how to troubleshoot more advanced issues

What You Need

Non-negotiables

  • Strong written and verbal communication skills. Business English Proficiency required
  • Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
  • A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
  • Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

Preferred skills/expertise

  • Interest in SaaS and web applications
  • Basic knowledge of the software development process and system design. Experience in monitoring technical or product metrics.
  • A great sense of humor and the ability to connect with customers on a personal level.
  • Fluency in additional foreign languages (please specify if applicable).

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

  • Terms & conditions apply

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Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
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