Product Analyst

Duration: FTE

Location: NJ-Raritan, Hybrid 3-4 days a week on site

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.

Responsibilities

• Understand user needs and translate them into detailed requirements
• Write, manage, and clarify user stories, visualization, and process flows
• Explain how requirements may be implemented from a functional standpoint and drive/improve user experience
• Ensure each feature level deliverable is aligned to a definition of readiness to enter sprint
• Communicate vision to developers and testers
• Help write UAT scripts and participate in User Acceptance Testing as needed
• Document confirmed business processes to serve as reference for development and IT support
• Apply business process improvement methods for optimization
• Maintain deep understanding of any changes to ensure that the backlog priorities are aligned with business/group needs
• Track metrics and build reports to measure progress
• Apply compliance requirements within scope of responsibility; ensure SDLC documentation, system configuration, and compliance activities are up to date as required
• Understand portfolio of IT systems that the business uses; may specialize in specific applications and as such hold deep product/BPM expertise
• Support and/or facilitate system demos as needed
  
  

Qualifications

• Experience gathering requirements and translating into a product vision by leveraging knowledge in product development, engineering, and UX
• Deep understanding of business/processes and high-level understanding of high-quality digital product delivery
• Experience writing and refining user stories in an enterprise agile environment
• Understanding of customer journeys and customer experience
• Create a culture that relentlessly focuses on helping the people and organizations we touch
• Equipped with foundational knowledge and methods to identify, engage, and build empathy with customers, and apply these methods to daily work
• Focus on Business Agility, Agile Delivery with a fail-fast mindset, and measurable outcomes
• Contributes ideas that challenge thinking
• Strong problem-solving skills with ability of accurately analyze situations and reach productive decisions based on informed judgment
• Strong attention to detail
  
  

Preferred Qualifications

• Experience in Global Trade Compliance and/or Transportation
• Experienced in developing systems and tools to enable customer interactions and collaboration (e.g., digital self, precision marketing, DAM, immersive technology)
• Experience with JIRA
  
  

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are fully invested in and focused on hiring and growing a diverse team of high performers. We're committed to creating a positive and connected work environment for all. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity/Affirmative Action employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.