Job description

Job Description

Join our team and deliver exceptional customer experiences as a Customer Service Representative. In this role, you’ll ensure a world-class experience for our direct consumers and Warranty RMA services by handling inquiries with professionalism, meeting product delivery and return expectations, and championing Corsair’s commitment to quality.

Responsibilities And Expectations

Serve as the first point of contact for consumer inquiries via Zendesk CRM.
Demonstrate customer-focused communication skills and professionalism across all levels of the organization.
Build and maintain strong relationships that reflect Corsair’s core values.
Seek opportunities to enhance and improve the customer experience continuously.
Clearly communicate and execute Corsair’s Limited Warranty Policy.

Qualifications

Education: BA/BS preferred, or a combination of education and work experience.
Language Skills: Fluent in English; bilingual capabilities are a plus.
Experience:

Prior experience in a multichannel customer service role (phone, email, CRM, live chat) preferred.
Familiarity with Oracle, Shopify, Zendesk, and all Microsoft Tools.

Professional Skills:

Strong written and verbal communication skills with excellent grammar and attention to detail.
Ability to type at least 60 words per minute (WPM) with a professional level of keyboard accuracy.
Proficient in time management and prioritization, with the ability to meet deadlines under pressure.

Attributes

Empathetic and skilled at understanding customer concerns.
Calm under pressure and capable of de-escalating tense situations with professionalism and tact.
Enthusiastic, dependable, and customer-oriented mindset.
High attention to detail and accuracy in processing orders.

Additional Information

Schedule: Weekends required; some holidays may be required.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we’d love to hear from you!

About Us

CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality.

The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.

Benefits