We are looking for an Account Manager to work within our Environmental Product Declaration (EPD) Account Management team focused on global markets.
One Click LCA is the construction industry’s leading digital platform for Life Cycle Assessment for buildings, infrastructure, and manufacturing. A B2B SaaS business, our solutions are used in over 170 countries, across +50,000 global construction projects, with +150,000 certified construction data points — and trusted by the biggest names in construction and manufacturing.
You will join a supportive, effective, and mission-oriented team in a flexible, friendly and international work environment and have a great deal of autonomy in your role.
This full-time, permanent position is available on a remote basis for candidates based in the EU / UK.
What you will do:
- You will lead our efforts to retain and grow our existing customer base for small to mid-tier Manufacturing (MFG) customers, playing a key role in driving our Gross and Net Revenue retention
- Build strong, trusted relationships with our customers as the basis for revenue expansion and retention
- Lead customer segmentation effort for all our MFG accounts
- Be the analytics lead for MFG customers - Monitor, organize and report data for all accounts
- Use the data at your disposal and work closely with CS Ops to proactively identify customers at risk of churn and work across teams to find solutions to retain them
- Own and manage our renewals so that this compelling event is maximised as much as possible
- Identify, nurture and close expansion opportunities, utilising our impactful array of products for cross-selling and effectively white space mapping your portfolio
- Work closely with colleagues in the marketing team to act on industry opportunities, attend events and back up marketing campaigns
- Proactively segment and sort accounts under your management to ensure your time is spent targeting the right customers, in the right order
- There are plenty of opportunities to drive improvements in the way we retain and grow our customer base. You will be expected to seize them and be a changemaker for the better
What you need:
- You have proven experience in B2B SaaS, working in Customer Success or Account Management to drive NRR across a portfolio of customers for 2-3 years
- Experience in identifying, nurturing and closing €5,000 - 15,000+ revenue expansion opportunities
- Data driven. You use the data at your disposal to identify insights and come up with plans to act on them
- You are proactive and creative. Each customer is different and you love figuring out how to engage them
- You are happy picking up the phone to customers as a way to drive retention or expansion
- You are an orchestrator and a collaborator. You know you can’t win every retention battle or expansion opportunity on your own and you know when to engage sales, product, CS or others to maximise the chances of success
- You are metrics-driven. You thrive on challenging individual and team targets
- Experience in LCA, EPDs and/or sustainability or embodied carbon-related fields is not essential but would be beneficial
- You are proficient in English, additional language skills would be beneficial (e.g. Finnish/Swedish/German/French)
- A degree in engineering is preferred
What we offer:
- Work in a growing business that helps bring about a zero-carbon future
- Substantial freedom – with no fixed hours and remote working supported
- Challenges, substantial responsibility and the chance to see the results of your work directly
- Competitive compensation and opportunity for professional development
- A dynamic, friendly, motivated and diverse team of top-notch professionals
- Great colleagues, social events and ability to contribute to market transformation
Interested?
We are eagerly waiting for your application until 31 January 2025. Applications are reviewed upon receipt so please apply promptly to be considered.
We train, equip and support the makers of a zero-carbon future to tackle low-carbon design, planning, manufacturing, and procurement using life-cycle assessment to achieve zero.
This is how we do it:
- We train everyone in the world to life-cycle assessment via One Click LCA Academy for free.
- We provide software tools to decarbonize any project or product anywhere in the world.
- We create free resources and policy tools to power all the makers of zero-carbon future.
- We aim to power one million users by 2035.
Maximizing our decarbonization impacts
- We’re training tens of thousands of people for free annually via One Click LCA Academy.
- We provide One Click LCA Planetary, a free embodied carbon software for everyone.
- We author free policy papers and best practice guidelines for governments and businesses.
- Supporting decarbonization outside our direct business
- We invested over 150 000 EUR in the creation of a surplus construction materials marketplace business to reduce site wastage and advanced regulations supporting this activity.
- We have invested 150 000 EUR in the construction of new primary wind power in Finland.
- We donate annually to a number of sustainability NGOs in line with our mission.
Minimizing our internal carbon impacts
- We’re a proud signatory of the World Green Building Council Net Zero commitment and shall achieve zero carbon facilities by 2030.
- We’ve invested in primary wind power generation capacity to power our entire operations.
- We minimize travel emissions by supporting remote work and encouraging public transport.
- We do not serve meat in any company events or dinners and use plant-based milk.
- We operate a paperless business.
- We have a very supportive, highly expert, and friendly team of colleagues.
- We leave staff a great deal of autonomy & freedom; you can get done what needs to get done.
- We have a low hierarchy and support an open flow of information.
- Our team is highly international and represents well over 20 nationalities.
- We work on the same mission together with our customers to create a zero-carbon future.
One Click LCA is a Helsinki-based tech company decarbonizing construction and manufacturing with world-leading, easy-to-use, and automated life-cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers to generate and publish third-party verified EPDs and allows assessment of circularity, life-cycle cost, and soon also biodiversity.
One Click LCA is used in +170 countries. Its decarbonization platform includes a unique global database with +250,000 LCA datasets, and it supports +80 standards and certifications, including LEED, BREEAM, GRESB and other national regulations.
One Click LCA was founded in Finland in 2001 and has a team of +230 people on all continents.
Learn more at: www.oneclicklca.com
