(Junior) Payments Operations Manager (m/f/d)

About BestSecret Group

We are a leading European members-only online destination for premium and luxury off-price fashion. Partnering with over 3,000 international brands, our tech-focused mindset and strong commitment to sustainability drives a truly unique experience for our members. With almost 100 years of experience behind us, and a major tech transformation ahead, BestSecret is scaling at pace to become one of Europe’s most exciting ecommerce players. We are proud to have a diverse team of over 1,700 employees from over 80 countries and are committed to further building out our international team with the very best talent based at our various hubs across Europe.

Your responsibilities

• Handle and resolve dispute cases involving our supported payment methods, including PayPal, Klarna, and credit/debit card transactions.
• Contribute to fraud prevention by reviewing and managing suspicious transactions, as well as responding to fraud notifications from our partners.
• Enhance and advance our fraud prevention processes by contributing ideas based on evolving fraud patterns and insights gained through your experience.
• Serve as the primary point of contact for Customer Service, providing support on operational matters (e.g. refund processing issues).

Your qualification

• Strong analytical and problem-solving abilities, along with excellent verbal and written communication skills.
• Fluency in English is required, and proficiency in German is a benefit.
• Bachelor's degree in Finance, Business Administration, or related fields is a benefit.
• Previous experience in a Payments Team or a Customer Service role focused on payment support is a benefit.

Benefits

• Become part of our success story and work in an innovative working environment.
• Individual training for your personal development.
• Find an environment where you feel comfortable and can develop fully.
• Great employee discounts for your perfect style.
• Stay fit and healthy with our corporate memberships at exclusive fitness and wellness clubs in Germany.
• Attractive salary package and 30 days of vacation.
• Highly motivated colleagues and a thorough induction phase.
• Hybrid working gives you a high degree of flexibility.

At BestSecret, diversity isn't just a trend – it's our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.