Who we are.
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Markmonitor and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
The Manager of Payment Systems and Processing will lead and oversee the end-to-end operations of the organization's payment systems. This role requires a strategic thinker with a deep understanding of payment technologies, transaction processing, compliance, and risk management. The successful candidate will work cross-functionally to ensure seamless, efficient, and secure payment operations, contributing to a superior customer experience and the company’s financial health.
What you’ll do & how you’ll make your mark.
Leadership & Strategy:
- Develop and execute strategies for optimizing payment processing systems and workflows.
- Lead a team of payment processing specialists, providing coaching, guidance, and performance management.
- Stay informed on industry trends, technologies, and regulatory changes to drive continuous improvement.
Payment System Management:
- Oversee the implementation, operation, and maintenance of payment processing systems.
- Collaborate with IT, finance, and product teams to integrate payment solutions with organizational platforms.
- Identify and resolve issues in payment workflows to minimize downtime and transaction errors.
- Ensure Chargeback disputes rates are within guidelines
Compliance & Risk Management:
- Ensure all payment processing activities comply with relevant regulations, such as PCI DSS, AML, and other industry standards.
- Develop and enforce risk mitigation strategies, fraud detection measures, and security protocols.
Vendor & Partner Relations:
- Manage relationships with payment processors, banks, and other financial partners.
- Negotiate contracts and service agreements to achieve cost efficiency and superior service levels.
Performance Monitoring & Reporting:
- Establish KPIs and metrics to evaluate system performance and team effectiveness.
- Prepare and present detailed reports on payment processing trends, issues, and opportunities.
Customer Experience:
- Work closely with customer support teams to address payment-related inquiries or issues.
- Ensure that payment systems support a seamless and user-friendly customer experience.
Who you are & what you’ll need to succeed.
Education:
- Bachelor’s degree in Finance, Business, Information Systems, or a related field (Master’s preferred).
Experience:
- Minimum of 5–7 years in payment systems, transaction processing, or a related role.
- Proven experience in a managerial or leadership position.
Skills:
- Strong understanding of payment processing technologies and platforms.
- Knowledge of regulatory requirements (PCI DSS, AML, etc.).
- Exceptional problem-solving, analytical, and decision-making abilities.
- Excellent communication and interpersonal skills.
Preferred Qualifications:
- Experience with payment gateways, merchant accounts, or fintech solutions.
- Familiarity with emerging payment methods like cryptocurrencies, mobile wallets, or instant payments.
Work Environment:
Why you’ll love us.
- We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment.
- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
- We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
- We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!
- Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
The target compensation range for this position is $105,000 to $150,000/annually. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions.
#LI-SM1 #LI-Remote
Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
