Service & Project Coordinator

Imagine yourself…

• Owning your ambition and fueling your career growth.
• Thriving in a supportive team environment that inspires you to strive for excellence.
• Collaborating with a vibrant, diverse, global team.
• Growing your expertise and expanding your skillset with every project.

It’s all possible with a role at Esko. Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes.

Innovation in the is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people.

We also know that innovation and ingenuity starts with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions.  

Reporting to the Service Director Central - Med | Esko, the Service & Project Coordinator is responsible for handling Hardware- and Software Cases, Planning all field activities, coordination of all deployment activities with our internal and external customers. You take individual ownership of projects until customer acceptance. You are the key single point of dispatching and responsible for driving high Customer experience and will be located in Italy or Spain working Remotely

In this role, a typical day will look like: 

• Answer all incoming calls from customers
• Plan field staff with field staff utilization in mind (Single Point dispatching)
• Follow-up on non-closed cases and call-back times
• Escalate if service level agreements not kept (time to answer, time to solve)
• Professional and technical description of every case
• Order spare parts and follow-up on parts return
• Communicate with the customer and field staff
• Secure fast return of field reports in order to close the case
• Prepare the Invoice of field activity (closing WorkOrder)

The essential requirements of the job include:

• Experience in Service Dispatcher or Service Support roles would be a plus
• Advanced level of English, Spanish and Italian is mandatory
• Availability to travel around 10% of the time.

Esko is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.