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IT Specialist

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Germany

Offer summary

Qualifications:

Bachelor's degree in IT or related field, At least 2 years in IT support, Proficient with Microsoft 365 tools, Basic networking knowledge.

Key responsabilities:

  • Provide IT support and resolve issues
  • Manage user accounts and system access
  • Monitor IT systems and ensure performance
  • Assist in IT project implementation
Tito & Friends logo
Tito & Friends Scaleup http://titoandfriends.com/
51 - 200 Employees
About Tito & Friends
Hi there - glad you made it. Tito and friends is the umbrella name for a group of companies that work across the digital spectrum -- from online market research and digital design/programming services to spin-off products that run the gamut of online testing, community services and online advertising efficiency monitoring. We started out as two techie friends playing around with code in the mid-1990s in a small town in Austria, and have grown to employ 170 people in our main bases of Vienna and Leipzig, as well as smaller outposts in Riga, Prague, Sofia, Sarajevo, Berlin, Munich and Zurich. Learn more about our group: MindTake Research: https://www.linkedin.com/company/mindtake-research-gmbh/ Reppublika: https://www.linkedin.com/company/reppublika/ Talk Online Panel: https://www.linkedin.com/company/talk-online-panel/ Wiener Digital Manufaktur: https://www.linkedin.com/company/wiener-digital-manufaktur-gmbh/ DCORE: https://www.linkedin.com/company/dcore-gmbh/
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Job description

About the position and our company
Reppublika is a multinational media tech company headquartered in Vienna with offices across CEE, developing our own SaaS product in the field of online advertising, access panels and digital market research.
We are seeking a motivated IT professional ready to make an impact as part of a dynamic international team that manages our technical infrastructure. The ideal candidate will possess strong technical expertise, a passion for innovation,  excellent problem-solving skills and a happy vibe. If you thrive in an informal multicultural environment and can deliver transformative IT solutions, we'd love to hear from you.



Responsibilities
  • Provide hands-on and remote IT support, addressing tickets, resolving technical issues, and delivering timely solutions
  • Troubleshoot and resolve problems with computers, laptops, printers, smartphones, and applications
  • Assist in managing user accounts, permissions, and system access for our teams of over 200 people across Europe
  • Manage onboarding/offboarding processes, including device setup and software provisioning
  • Monitor IT systems, servers, and network performance; assist with upgrades and hardware maintenance (routers, switches, wireless)
  • Assist with backup and recovery processes to ensure data integrity
  • Asset management. Maintain detailed inventories of hardware, software, and licenses, domains, ensuring records are up to date
  • Roll out new software/hardware releases and document IT processes as needed
  • Proactively identify areas for improvement in IT systems, workflows & IT security
  • Ensure exceptional customer satisfaction with professionalism, dedication, and a client-focused approach. Clients will be colleagues across our Group
  • Planning & implementation of IT projects in an agile environment, together with your colleagues
Requirements
Languages: Fluent working knowledge of German and English.  
Experience: At least 2 years in a similar IT support role.
  • Experience with Microsoft 365 administration (Admin Center, Exchange, SharePoint, Entra ID, Defender)
  • Proficient with Microsoft 365 tools (Outlook, Teams, Excel, etc.)
  • Basic knowledge of networks (IPs, routing, switch, firewall, VPN, etc.)
  • Hands-on experience with hardware setups and troubleshooting (desktops, laptops, printers, mobile devices, network devices)
  • Bachelor’s degree (IT, Computer Science, or related field) or equivalent work experience
  • Attention to detail, commitment to quality, teamwork. A strong drive for continuous learning and improvement
  • Microsoft certifications are a plus
Our Benefits
  • A competitive salary of between €35,000 and €45,000 gross per year
  • Work in a vibrant, multicultural team that believes in collaboration and respect.
  • Offices with 1-2 workstations (instead of an open-plan office)
  • Option to work from home
  • Flexible working hours
  • Central office
  • Good public transport links
  • Flat hierarchies and a good working atmosphere
  • Quick Hiring Process: We value your time – expect a fast, respectful application process.

Technologies we use 
  • Cloud & security: Microsoft EntraID, Microsoft Defender 365, 1Password
  • Remote management: Jamf (automated device enrollment), Apple Business Manager, AnyDesk (remote support tool)
  • M365 tools: Entra, Teams, SharePoint, Exchange Online
  • Various OS: macOS, iOS, Windows
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About us
The Swiss-based Tito & Friends holding group is an owner-managed group of companies employing some 200 people in 10 countries. The brand portfolio includes the Reppublika Data Analytics & Technologies media-tech toolbox, the market research firm Reppublika Research & Analytics and the panel provider Talk Online Panel. All our firms are run by management teams that are evenly gender- and age-balanced and we pride ourselves on a progressive, people-first environment that includes flexible hours and family-conscious schedules, agile project management, cross-border workgroups and dog-friendly offices.   

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
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