Underwriting Technical Assistant

We have an excellent full-time opportunity in Central Operations for an Underwriting Technical Assistant to support our team with various tasks. You will receive training on branch systems, triage process workflows, and terminology. In this crucial role, you will be responsible for resolving billing discrepancies across all branches and handling other related duties. You will play a vital role in our team, directly impacting our customers' experience.

Role – Hybrid

What You’ll Do: 

• Work with underwriting, billing & brokers clearing billing discrepancies

• Work within many systems completing incoming tasks from brokers from across Canada

• Understand brokers' requests and handle accordingly

• Have a clear understanding of the Central Operation Team & the alignment between Central Operations & the branches

• Understand the impact on completing tasks within service standards

What you will bring:

• Post-secondary or equivalent experience required

• Bilingualism (English & French) - speaking, reading & writing

• Completion or working towards a related educational, diploma/degree/accreditation

• 2 plus years of related experience in administrative and or support function

• Understanding of accounting (an asset)

• Insurance background would be ideal

• Strong attention to detail, accuracy is a critical component for success in this role

• Able to work within a fast-paced environment, and work well under pressure

• Mindful of making deadlines, results-oriented

• Ability to multitask

• Quick study/learning curve

• Ability and willingness to work with repetitive tasks and keep focused, with a good level of accuracy & speed

• Excellent technical aptitude with web based and in-house systems and databases, good working knowledge of Microsoft office suite

• Superior organization, time-management, and the ability to adapt in a dynamic priority changing environment 

• Strong ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities

• Need to be confident and comfortable to manage healthy level of autonomy

• Vested interest in learning and building career in the general insurance space

• Effective in a culture of teamwork, collaboration, and accountability; a person who encourages cooperation across the organization

Additional Information:

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.