Technical Support Specialist

Job Title: Technical Support Representative

Company: GOTEAM

Location and Workplace: Remote

Salary: PHP 30,000 - PHP 40,000

Summary:

Join GOTEAM as a Technical Support Representative, where you will provide the highest level of customer service by offering technical assistance, troubleshooting, and resolving customer problems. Over time, you will also be expected to conduct product demonstrations to prospective customers and train system users.

Key Duties:

• Provide quick, proactive customer communication via support hotline, chats, and emails.
• Identify escalations and share them with colleagues for fast resolution.
• Report potential issues and customer feedback to the Senior Technical Support and VP of Operations.
• Respond to customer requests professionally in both oral and written communication.
• Troubleshoot customer installations.
• Collaborate with the Sales team throughout the entire sales cycle.
• Issue product license keys.
• Work with vendors and suppliers to support customers.
• Document product functions and features.

Skills and Experience

Essential Skills:

• Bachelor’s degree preferred.
• 1-2 years of related experience and training in hardware and software support.
• Excellent communication skills.
• A problem-solving mindset.
• Ability to troubleshoot using logic and analytical thinking.
• Strong sense of urgency and attention to detail.
• Emphasis on understanding not just how to resolve customer problems but also the underlying reasons for solutions.
• Aptitude for learning new software programs.
• Familiarity with bar code printing and RFID is a plus.
• Familiarity with SaaS implementation and cloud environments is a plus.
• Familiarity with ERP, WMS, or application software is another plus.

Your Benefits:

• We don’t just give you a laptop, we give you an extra monitor—because two screens are better than one.
• A copy of “Little Black Book for Stunning Success” to keep you inspired.
• You’ll get HMO coverage from day one—not just for you, but also for a dependent (yup, private room benefits included).
• Ever needed legal or financial advice? Well, now you and your family can access it—on us.
• Salary finance platform for personal loans, because we’re here to help you, even with the tough stuff.
• P1,000,000 life insurance coverage—because we’ve got your back.
• 10 days of leave right off the bat, and it bumps up to 15 days after just one year.
• The little things? We’ve got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
• And yes, how does a trip for two to Bali sound? Referral bonuses can take you there.

Your Family’s Benefits:

• Mental health support for your family, 24/7, because we care about them too.
• Preventive care like health education, diet counseling, and wellness sessions—available for four family members.
• Free telemedicine for your family, because we know life doesn’t wait for appointments.
• Personal invites to family events, with prizes up for grabs—because life is about more than just work.

About Us

Company Name: GOTEAM

Achievements:

• Consistently raising the bar in employee engagement with an 85% score—leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
• Certified as a Great Place to Work for four years running—because when you’re great, you just keep proving it.
• Over 1,000 employees strong, with no plans to hit the brakes anytime soon.

Culture:

At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm. And that 85% employee engagement score? It’s proof that we’re not just ahead of the pack—we’re redefining the pack.

Mission:

Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.