Sr Director Talent Acquisition

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Sr. Director of Recruitment

What does the Sr. Director of Recruitment really do? Think of yourself as someone who ensures that the right people are becoming TaskUs employees so that the company is headed in the right direction to accomplish its aggressive strategic goals.

Imagine yourself going to work with one thing on your mind: that you will ensure that all TaskUs stakeholders (clients, employees, shareholders, as well as future clients) are knowledgeable about the company’s recruitment practices. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will provide a data-driven approach through the adoption of systems and implementation of standardized reporting and processes. 

As a Sr. Director of Recruitment, you will:

• Drive a successful BPO recruitment cycle and support roles for all centers in the Philippines;

• Determine if and when additional department team members are needed.;

• Conduct quarterly performance appraisals, giving feedback on performance and expectations for the following quarter;

• Manage attendance, compensation and career growth of direct reports;

• Hold team meetings on a weekly basis;

• Plan and administer the annual budget; 

• Create annual and quarterly department goals. You will provide leadership and recruitment strategy for sustained growth in new and existing markets. You will determine if and when additional department team members are needed;

• Recruitment Pipeline & Systems Management:

  • Be the lead partner for hiring managers and site directors to create and refine recruitment strategy; 

  • Provide market analysis and compensation benchmarks as needed;

  • Ensure that all recruitment technology systems are up-to-date and in correct working order and internal processes are efficient and abided by;

  • Research and provide recommendations for new technology;

  • Establish accurate forecasting pipeline management and process improvement throughout the lifecycle of talent acquisition.

• Sourcing strategy and employer branding

  • Partner with corporate marketing on employer brand strategy through digital recruitment efforts, budget optimization, pipeline review, and diversity;

  • Direct recruitment and brand marketing strategy for all sites;

  • Develop creative sourcing initiatives by partnering with new vendors, brainstorming internal events, utilizing social media, partnering with Marketing, and always improving our applicant rate;

  • Refine and manage consistent recruiting, interviewing, and hiring processes that support a highly positive candidate experience and recruiter/hiring manager efficiencies. 

• Account Acquisition Duties

  • Serve as Recruitment Head POC for prospective clients by developing a custom strategy and traveling onsite for presentations;

  • Create a recruitment strategy for new site openings including team structuring and hiring, job board/career page creation, assessments and scoring plan, and employer branding initiatives.

Do you have what it takes to become a Sr. Director of Recruitment?

Requirements:

• Expertise in people management, employee development/coaching, expert knowledge managing and creating recruitment processes and workflow, and applicable data reporting. 

• A passion for metrics and analyzing the pipeline, excellent interpersonal, oral, and written communication skills, and high emotional intelligence and self-awareness. 

• Strong work ethic and passion for leading a team and producing results, extreme attention to detail, strong business acumen and critical thinking skills.

• At least 10 plus years of experience designing, building, and leading quality, talent acquisition functions in a high-volume recruiting environment. 2+ years of management experience and prior experience with high volume recruitment methods. Specific experience in strategic staffing, executive recruiting, and university relations. 

• Strong business acumen, the ability to drive change initiatives, strong analytical and negotiation skills, excellent process orientation. 

• Extensive experience in fully utilizing an Automated Tracking System (ATS). 

• Excellent interpersonal skills and customer focus with the ability to positively interact at all levels of the organization including the executive team, hiring managers, HR managers, and vendors. 

• Someone with hyper-growth company experience is highly preferred. 

• Open to travel up to 30% of the time.  Someone with close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.