Corporate Processing Team Lead - West Coast

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The West Coast Corporate Processing Team Lead is responsible for supervising the day-to-day activities of the Corporate Processing Team, answering questions, assisting with daily needs, overseeing and delegating loans to the team, communicating branches loan status’, and keeping abreast of loan processing issues. This position works with designated branches and provides exceptional customer service at CrossCountry Mortgage.

Job Responsibilities:

• Oversee and supervise all aspects of the Corporate Processing Team including pipeline management of team, employee development, coaching, training, and performance management.

• Respond to loan level and system questions with accuracy in a timely manner to Corporate Loan Processor Team.

• Schedule and maintain weekly pipeline calls with dedicated branches.

• Track and approve attendance and PTO times.

• Oversee team’s file quality and turn times of loan files to ensure adherence to company SLA requirements.

• Respond to e-mails, and/or phone calls within company SLA requirements.

• Perform a thorough review and analysis of borrower’s credit, income and assets as required by loan program before submitting the file to underwriting.

• Perform quality checks on loans of team members to identify training needs.

• Assist team by completing required loan submission, resubmission and closing checklists.

• Monitor team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B, (all mortgage related regulations.) Prepare proper disclosures and redisclosures as required by regulations.

• Document all communication related to the loan application in the LOS system’s conversation log.

• Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members.

• Conduct weekly team meetings with processing team to ensure understanding of operations and agency changes and updates.

• Work closely with Regional Processing Manager to meet objectives and operational goals of the department.

• Perform other duties as required.

Qualifications and Skills:

• High School Diploma or equivalent.

• Minimum of 5 years residential mortgage processing experience required.

• Team Lead/Management experience, preferred.

• Knowledge of RESPA guidelines and all mortgage and consumer lending regulations.

• Experience with Encompass.

• Excellent analytical, prioritization and communication skills

• Proficient with Microsoft Office Suite.

Pay Range:

• Base Pay: $24 - $28/hour
• Bonus: This position is bonus plan eligible.
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

This position primarily operates within Pacific Time zone working hours to support the West Coast region.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.