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Tech Support with Chinese

Remote:

Full Remote

Work from:

Romania

Offer summary

Qualifications:

Excellent written and verbal communication in English and Chinese, Proficiency in MS Office, especially Excel and Outlook, Ability to work in a fast-paced environment, Attention to detail and problem-solving skills.

Key responsabilities:

Communicate technical information effectively
Translate support incidents accurately and promptly

Pragmatic Play Computer Software / SaaS Large https://www.pragmaticplay.com/

1001 - 5000 Employees

See all jobs

Job description

Description

Position at ARRISE

About Us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

The role:

As a Tech Support Agent you will play a crucial role in effectively communicating technical information to both technical and non-technical personnel. You'll be responsible for accurately translating all support incidents and collaborating with team members to research and solve problems promptly. Your excellent communication skills in English and Chinese and dedication to superior customer service will ensure you provide top-notch help desk support to our diverse group of internal customers.

Responsibilities:

Effectively communicate technical information to both technical and non-technical
personnel;
Properly translates all support incidents with detail and accuracy;
Communicates with co-workers to research problems and find solutions in a timely
manner;
Facilitate the flow of information throughout the Integration team;
Maintain a good communication with co-workers;
Enthusiastically support, actively promote and demonstrate superior customer service in
accordance with department and company standards and programs;
Provide first help desk support to a diverse group of internal customers.

Requirements:

Excellent English & Chinese written and verbal communication skills;
Proficiency in MS Office (MS Excel and MS Outlook, in particular);
Communicate effectively with all levels of Team Members, guests and outside contacts;
Work effectively in a fast-paced environment;
Excellent time management skills and ability to multi-task and prioritize work;
Attention to detail and problem-solving skills;
A creative mind with an ability to suggest improvements.

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