Customer Support Representative

Do you take English conversations like a duck to water? Do you like to be helpful and impact people’s everyday lives? We’re looking for a Customer Support Representative (Junior/Middle level), who will gladly join our Wirex team! Send your CV and start your career in the fintech industry! 

Who we are: 

We’re Wirex, and we’re not like anyone else. Why? Because we tend to do things our own unique way, before anyone else does them – like creating world's first crypto rewards program, a debit card that accepts crypto payments, and DeFi-powered savings accessible to everyone. 

Our vision is a world in which everyone can enjoy the benefits of digital currency – from the power to send money around the world near-instantly without breaking the bank to buying, storing and exchanging 130+ top tokens on a secure, easy-to-use platform at some of the best rates in the industry.     

We must be doing something right, because more than 5.5 million people across 130 countries are helping to change the world by using Wirex. 

What you will do: 

• Answer clients' questions and help resolving the issues. 

• Participate in building Wirex multi-language knowledge base and community; 

• Be ready to collect feedback from the clients and share the product improvement ideas. 

• Develop and implement strategies for Reddit, Facebook, and Twitter to boost brand visibility. 

• Improve customer satisfaction and brand reputation by managing and responding to reviews on Trustpilot, Google Play, and Apple Pay.
• Analyze metrics from social media and review platforms, providing regular report.

Requirements: 

• Advanced/“strong” upper intermediate English (both verbal and written). 

• Experience working with social media and platforms. 

• Fast learner and flexible for changes. 

• Highly organized and self-disciplined. 

• Able to understand clients' issues, questions, and figure out the best fit solution. 

• Capable of working under pressure and handling clients with negative attitude. 

Will be a plus: 

• Experience in customer service or technical support. 

• Familiar with Zendesk/Freshdesk and Atlassian products. 

• Passionate about Bitcoins and blockchain technologies. 

Benefits: 

• Premium tariffs for our product. 

• Semi-remote work with flexible hours—work from home or office. 

• Home office allowance. 

• Virtual share options scheme after the probation period. 

• Comprehensive medical insurance after one month of collaboration. 

• Generous vacation policy: 23 business days of paid leave + 12 paid floating holidays. 

• Paid sick leave, Birthday, and Anniversary leave. 

• Length of Service Holidays. 

• Engaging in online events for learning and enjoyment. 

• Coworking with all facilities and shelter.