Remote Service Engineer - 45

Job Title

Job Description

Job title: Remote Service Engineer

• Involve in planning & forecasting discussions for all the planned and unplanned activities
• Demonstrates leadership qualities with the ability to take decisive action
• Strong communication skills as the role is customer-focused and will involve managing customer and stakeholder expectations
• Strong understanding on “infrastructure” & “infrastructure related” components
• Analyzing & troubleshooting various compute and storage hardware (HPE, IBM & DELL) issues quickly and effectively that can be administered remotely
• Good analytical knowledge on administering VMWare virtualized infrastructure which include
  • Install, Configure, Manage virtualized infrastructure – HA, vMotion, DRS, EVS
  • Installation, configuration & management of OS and application(s)
  • Creation of virtual machines, clones, snapshots, backup etc.
  • Configuration modification to existing virtual machine(s)
  • Troubleshooting issues
• Provide infrastructure related technical consultation to both local & remote teams
• Analyzing and troubleshooting Operating Systems issues quickly and effectively
• Create and maintain documents all the actions taken during regular activity including problem description and resolution through internal tracking and knowledgebase system
• Creating various reports for the metrics defined on periodic basics
• Provide Support for hardware refresh, incremental storage orders, - All orders for which HLM team is responsible for.
• Assist with DC move projects
• Demonstrate a high level of empathy for customer concerns
• Work as a team member, integral to the successful implementation of targeted objectives
• Document suggestions for continued improvements to internal systems and products

Technical Skillset:

ESSENTIAL

• Great customer relations skills
• Minimum of 7+ years of experience in a product support, technical repair or troubleshooting capacity
• Good organization, time management, and writing skills
• Good knowledge hardware – Installation, configuration and maintenance methodologies - HP/DELL/IBM
• Operating System – Install/Configure/Troubleshoot -Windows Server 2003/2008/2012
• Good to have - Knowledge on scripting language (PowerShell, Python,VBScript, etc.)
• Proficient knowledge on overall server administration
• Knowledge on Microsoft AD, DNS,GPO’s, DHCP, IIS, MMQ etc
• Good Knowledge on  Storage concepts and administration  – SAN,NAS and DAS
• Knowledge on storage configurations – RAID and RAID groups, File systems(NTFS/VMFS/EXT3), SAN Zone creation & mapping, iSCSI, FC, NFS etc
• Knowledge on network Switch/Router , OSI layers
• Good knowledge on industry standard virtualization technology
• Good Analytical, Administration, troubleshooting skills on VMware Virtualization concepts such as – vCenter,Cluster, HA, DRS, vMotion,Cloning, Snapshot etc
• Demonstrated effective oral communication skills; diction, grammar and tone
• Experience on Ticketing systems – SalesForce etc

DESIRED

• Technical degree

• PACS/DICOM experience (preferred but not mandatory)

• VMware experience/certification

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.