Client Marketing Operations Specialist

Requirements

• Act as the face of the agency for our US-based clients
  
• Research client account and current status of various initiatives
  
• Analyze marketing data and prepare analysis for clients
  
• Prepare proposals, contracts, and presentations for client meetings
  
• Schedule and lead Zoom calls with clients
  
• Operate as the lead point of contact for all matters specific to clients assigned to you
  
• Coordinate with other teams to resolve client issues quickly
  
• Proactively identify and address potential roadblocks to customer success
  
• Rely on analytics to determine clients and partners that you should reach out to in order to help them see the best success with their accounts.
  
• Maintain accurate records of client communications and interactions
  

Company Values:

• Support a culture and environment where high performers feel challenged, are empowered, and want to work.
  

• Indecision is the only wrong decision. If you've got a reasonable shot at making the right call, take action.
  

• Demonstrate best-in-class responsiveness with quick, proactive, and thoughtful responses to clients, partners, prospects, and team members.
  

• Give back to your community and the causes you care about.
  

• Stay open to new ideas & advocate for them, but commit 100% once a decision is made.
  

• Treat clients, partners, prospects, and team members fairly & exceed their expectations.
  

• The status quo is unacceptable. Strive to learn and grow professionally while pursuing the best ways to drive impact at the company .
  

• Act with urgency to seize opportunities and push business and client goals forward.
  

• Based in the Philippines with consistent availability for a long-term role
  
• 3-8 years experience in a marketing agency or internal marketing role. SEO experience is a major plus.
  
• Highly organized and outstanding organizational ability
  
• A team player who can has a willingness to learn and grow at a fast-pace
  
• Exceptional English verbal and written communication skills
  
• Strong academic background who graduated with an outstanding General Weighted Average
  
• Individuals who graduate with a major that could be a good fit including Communications, Business Ad, Public Relations, Journalism, English, Public Administration, or other Liberal Arts degrees
  

• We're prioritizing candidates from the Philippines.
  

• Work-from-home setup
  

• You would work during US EST Hours (approx 8am to 5pm EST)
  
• You would work a split shift (approximately 8am-1pm EST and then 9pm-1am EST)
  

Interview and Timeline

We’re conducting interviews now. The target start date would be dependent on the result of the interview.

Benefits

Wages:

The total hourly rate paid ends up being between $12.50 - $18 per hour.

This consists of multiple components (Before any fees you pay for wire transfers and currency conversions):

• Base Rate of $12 - $17.5 USD/Hour
  

• Additional $.25 USD/hour as a company contribution to go towards your own health insurance costs
  

• Additional $.25 USD/hour as a company contribution to go towards any additional insurance/benefits that you buy on your own
  

• Target 42.5 billable hours per week
  

Additionally, you accrue Life Leave which can optionally be cashed in each year adding to your earnings.

While payment is in USD, if converting it to Pesos, the salary ranges from 130,000-190,000 PHP/month depending on experience, background, USD conversion rate, and hours.

• 20 days accrued annually
  

• These paid days off each equate to 8.0 hours of billable time.
  

• Expect to use 5 of the days during the Christmas – New Year’s period.
  

Paid Sick Time

• 5 sick days off annually
  

Paid Life Leave

• 15 days accrued annually.
  

Once per year in December, you can cash out any accrued life leave time. Every 5 days you cash out is worth about $300 USD.

Life Leave allows team members to use their holidays as it’s meant to be – a break – whilst knowing they’ve got the breathing space to tap into extra leave for the planned and unplanned life moments. 

Example Life Leave scenarios include:

• Settling in a new pet
  

• Moving houses
  

• Having a child
  

• Adoption
  

• Mental health days
  

• Family caregiving needs
  

• Having major surgery
  

• Taking a multi-week extended vacation
  

• Making the final preparations for a wedding
  

Paid Holidays

• You have 7 paid US holidays.
  

Additional Benefits

• Bereavement Policy
  

• Employee Giving Programs (Matching Gift Program, Volunteer Grant Program, etc)