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Remote Customer Service Representative (Advocate)

Remote: 
Full Remote
Work from: 
Massachusetts (USA), United States

Offer summary

Qualifications:

High School Diploma required, At least 1 year experience in insurance operations, Tech-savvy with web-based systems, Bachelor's degree preferred.

Key responsabilities:

  • Assist individuals with healthcare navigation
  • Provide customer support over the phone

Disabled Veteran Solutions logo
Disabled Veteran Solutions Consumer Services Scaleup https://www.disabledveteransolutions.com/
51 - 200 Employees
About Disabled Veteran Solutions
Disabled Veteran Call Center, d/b/a/ Disabled Veteran Solutions (DVS) provides BPO services for all aspects of the Contact Center space from turnkey front and back room operations to IVR development and hosting as well as management or HR/PEO services. This is done as an Service Disabled Veteran Owned Small Business (SDVOSB) entity which can provide the supplier diversity credits needed. Many FBO and State level contracts require supplier diversity credits as a requirement of a successful bid. In addition, some organizations who may not require these credits choose to support Veteran organizations and Military Families and in DVS get Enterprise level qualifications and results while doing so. While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment.
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Job description

The Mission

As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.

The Deets

  • This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
  • You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
  • Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).

Your Secret Weapons

  • A keen ear for listening and a knack for finding solutions
  • The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
  • A passion for helping others and making their day better

Your Arsenal

  • High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
  • At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
  • You're a tech whiz and can handle our MANY web-based systems like a boss
  • You're all about the details and can keep track of everything

The Cherry on Top

  • Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
  • A background in social work, behavioral health, or anything else that shows you're all about helping others
  • You're a customer service ninja with mad problem-solving skills

Why DVS?

  • We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)
  • We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
  • You'll have the chance to grow and develop in a role that will challenge you in the best way possible

So what are you waiting for? If you're ready for a mission that matters, let's do this!

Required profile

Experience

Industry :
Consumer Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Web ApplicationsInsurance SalesBenefits Programs and PoliciesMedical TerminologyBehavioral HealthSocial Work

Other Skills

  • Customer Service
  • Problem Solving
  • Detail Oriented
  • Multitasking
  • Active Listening
Are you interested?

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