MS Dynamics CRM Customer Engineer

Job Description

We have immediate opportunities for MS Dynamics CRM Expert with expertise in Dynamics CRM (Customer Engagement) with skills in the cloud version (D365 CE) and Power Platform to join our team as a Customer Engineer (CE). A CE’s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000. You will be a trusted advisor, responsible for customer satisfaction, deployment, adoption, and support D365 CE services for diverse client environments ensuring customer satisfaction. You will also help them stabilize developed solution areas.

Salary Range - $95K - 110K based on experience

Location - Remote US

Core Accountabilities

• Play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics CRM implementations and migrate and modernize to Dynamics 365 Customer Engagement Online (D365 CE)
• Supporting customers with building, deploying, operating, and optimizing complex enterprise environments
• Communicating strategies, tactics, remediation etc. with C-Suite executives and stakeholders
• Develop and implement support strategies to reduce incidents, increase availability, or accelerate deployments
• Lead critical situations including documented action plans and updates for stakeholders
• Initiate and participate in triage and post-incident meetings to resolve customer problems
• Conceptualize, lead and drive Architectural Design Sessions (ADS), Proof on Concepts (POC) and establish best practices on Deployment Planning Sessions (DPS)
  
  

Primary Work Includes

• Standard Product Work Shops - Training
• In-Depth Product Reviews - White Board (Chalk Talk) Sessions
• Health Checks / Assessments
• Post Operational Review of Product Implementations
• Product Upgrade / Migration Assessments
• Systems Performance Reviews
• Act as the primary onsite technical contact, providing customer visibility, technical support, and problem resolution for corporate customers
  
  

Required Qualifications

• 5+ years of experience in Dynamics CRM Enterprise level support and administration focused specifically on:
• Dynamics CRM on-premises, Dynamics 365 Customer Engagement online, and the Power Platform with strong focus on performance tuning, customization, troubleshooting and code review
• CRM infrastructure installation and configuration
• CRM deployment configuration CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
• CRM integration
• CRM performance and tuning optimization
• Dynamics CRM Cloud Migration
• Knowledge in CRM 2015+ build versions and upgrade experience
• Architectural experience for Dynamics CRM on-premises
• Strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting
• Environment health assessment experience
• Data recovery planning Dynamics 365 Customer Engagement Online and Power Platform
• Latest product knowledge in Dynamics 365 for Sales and familiarity with the other modules - Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Customer Insights - Journeys
• Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform, Dataverse, Power Apps, Power Automate, Power Platform Admin Center
• Administration experience in Customization and Integration
• Application Lifecycle Management experience
  
  

Desired Qualifications

• General Fluency in French or Fluency in Spanish
• Experience authoring technical training in Dynamics 365 Customer Engagement Online and Power Platform Power Platform governance and center of excellence experience
• Advanced Microsoft certifications experience with Dynamics 365 Customer Insights, Data Experience with Dynamics 365 Project Operations
  
  

About JDA TSG

At JDA TSG, our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we will thrive as an organization. We are excited to be here, doing meaningful work. We are committed to a diverse and inclusive workplace. We know diversity makes our team stronger, producing extraordinary results for our company our clients.

Benefits And Perks

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance
  
  

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.