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Operations Administrative Assistant

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

High school diploma or equivalent, 1-3 years administrative experience, Customer service experience, Basic knowledge of Microsoft systems.

Key responsabilities:

Provide administrative support across districts
Resolve issues and escalate when necessary

H&R Block Retail (Super / Hypermarket) Large https://www.hrblock.com/

10001 Employees

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Job description

What You'll Do...

Responsible for providing administrative support across multiple Block Advisors Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall operations of the districts.

Day to day you'll…

Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the Block Advisors District Operations Coordinator (DOC) supporting the overall district(s) offices.
Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.
Review and verify invoices and prepares payment in Coupa for the DOC’s approval.
Follow established procedures to handle inquiries and resolve concerns to ensure associate satisfaction.
Adapt to changes in user demands, work environment, and changes to processes or requirements.
Maintain a technical working knowledge of product or products supported by the department.
Attends training related to the effective and efficient performance of job duties.
Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.

Other information

This position is fully remote and eligible for residents in any state.
Work week is 30 hours at $17.75/hour with a mandatory 8-week break during late spring/early summer.

What You'll Bring To The Team...

Education:

High school diploma or equivalent

Work Experience:

1-3 years Administrative experience
Customer service experience
Demonstrated decision making, analytical and problem-solving skills.
Demonstrated organization, prioritization and project coordination skills.
Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniqueswith associates who may be under stress.
Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools.
Experience working with Windows Environment

About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.