Customer Sales Representative

Job Description

As a Customer Sales Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a stressful move simple! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, identify the unique needs of each customer, match customers with products and services, exercise emotional intelligence and make their move simple!

So, what does a day in life for a Customer Sales Representative look like?

• Communicate with customers through inbound calls – that’s right, no outbound sales or prospecting required
• Identify customer needs through active listening to sell and cross-sell products that meet customer needs for cable TV, Satellite TV, Internet, Phone and various other services
• Take a consultative approach with customers already interested in our services and close the sale through our customer focused approach to each interaction
• Use multiple computer systems to research products, services and price points that meet the needs of the customer
• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
  
  

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, Working With HGS Comes With Benefits Like

• $14.75 to 16 hourly (depending on experience) and overtime opportunities
• Sales Bonuses up to $1,500 a month
• Access to 50% of your earned income before pay day
• Best in class medical, dental, vision benefits
• Tuition Reimbursement
• Refer-A-Friend bonuses
• Employee assistance programs
• PTO Accrual
• Career advancement in a fast growing organization
• People focused environment where you’ll make lifetime connections and friendships
  
  

What We Are Looking For

So what really makes a great Customer Sales Representative? Think of yourself as a problem solver who will have the opportunity to simplify one of the most stressful life events for customers – moving day! If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing upside for bonuses, you’ll love this role!

Requirements

To be successful, you’ll need these qualities

• You’re at least 18 years of age
• You have a High School Diploma or equivalent
• You can work between the hours of 10:00-19:00, but have some flexibility as business needs may change
• You have at least 6 months of customer service experience and you understand the value of coaching / feedback to build your sales and customer experience skills
• You have retail or call center experience and you’re not afraid to make product recommendations to customers moving
• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence
• You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
• You’re results oriented and comfortable providing customers with recommendations and solutions