Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
As a Solution Architect, you will own the integrity and strength of the solutions recommended. You'll be acting as a trusted advisor to our team and clients, and an effective mentor for other Salesforce professionals working alongside you. You will need a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions.
Responsibilities
- Conducting research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions
- Collaborating with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
- Reviewing solutions and recommending improvements
- Grooming and refining the Salesforce product backlog in liaison with stakeholders on the project
- Owning the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions
- Acting as a release manager, approving configuration and coded items to be deployed between environments, where appropriate, including deploying changes
- Providing guidance on user story writing style
- Ensuring success and acceptance criteria are defined for each story
- Describing and illustrating designs with appropriate justifications
- Ensuring documentation of the steps for testing
- Grooming and refining the Salesforce product backlog in liaison with Salesforce SMEs
- Supervising the configuration, quality assurance, testing, and deployment of Salesforce
- Collaborative project and workstream planning
Skills
- Minimum of 8 years' experience in a solution and technical design role in delivering Salesforce projects.
- Excellent communication skills, written, verbal, and interactive when online
- Minimum Salesforce certified in Administrator, Sales Cloud, Service Cloud, Marketing Cloud, Field Services and Financial Service Cloud, Voice Cloud, Experience Cloud, Data Cloud, Digital Engagement, Platform App Builder, Application Integrations (Tableau, Amazon Connect, ServiceNow, Workday, Cloud data Warehouse, Google Cloud Storage, Docusign, OneLogin/Okta), Environments: Omni Studio, Experian, Apigee/GCP, Bringg
- Proactive personality with a can-do attitude
- Excellent relationship-building skills
- Strong analytical skills, with the ability to observe trends and actively make suggestions based on the results
- Available and responsive to questions, clarifications, and instructions
- Ability to tailor communication to multiple audiences at all levels
- Self-starter experienced in leading projects or delivery work streams
- Outstanding written communication skills
- Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
- Strategic approach to solution design with proven ability to develop and execute tactical plans to support the strategy
Qualifications
- Bachelor's/Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance, or a similar field of study
- Salesforce Architecture certifications
- Active in the Salesforce community
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
