Customer Service Representative (Voice Support - Remote)

Hi, we’re Influx! We’re a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. Our global team consists of agents and managers working remotely from across the world - with our headquarters in Australia. We currently have more than 1000+ people around the world.

In this role, you will:

• Provide exceptional customer support via phone, email, and live chat. You need to be able to think on your own, communicate clearly, and empathize with customers.
• Ensure that support requests are handled within established Service Level Agreements (SLAs), keeping client satisfaction a priority.
• Coordinate effectively with peers and your manager to share best practices and improve customer service processes.
• Stay informed about company services, policies, and procedures to deliver accurate and tailored solutions.

What we’re looking for:

• Fluency in English and good communication: Exceptional spoken and written communication skills.
• Strong organizational skills: Ability to multitask, detail-oriented, and convey correct information effectively to customers.
• Problem-solving mindset: Ability to solve a problem with a proactive approach and eagerness to learn new skills.
• Tech-savvy: Proficiency in G Suite tools (Google Docs, Gmail, Google Meet, Calendar, etc.)

Additional Requirements:

• Your own device with the following specifications:

Processor: Intel Core i5 or equivalent.

RAM: 8GB or higher (upgrades acceptable before onboarding).

• A reliable headset for clear communication.

What we offer:

• Remote work flexibility: Enjoy the convenience and balance of working from home.
• International collaboration: Be part of a supportive, high-performing team from diverse cultures.
• Comprehensive training: Gain the tools and knowledge needed to excel in your role. You will grow with us!
• Career growth opportunities: Build your future with a growing company and industry.

If this sounds interesting to you, join us by clicking on “Apply”! Fresh graduates are also welcome to apply :)