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Customer Support Happiness Officers (English)

Remote: 
Full Remote
Work from: 
Philippines

Offer summary

Qualifications:

Proficient communication skills in English, Previous experience in a customer support role is preferred.

Key responsabilities:

  • Provide exemplary customer support via email and live chat
  • Effectively respond to customer inquiries and resolve issues
Strikingly logo
Strikingly Startup http://www.strikingly.com
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
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Job description

Job Overview

We are in search of dedicated English Happiness Officers, also known as customer support agents, to deliver exceptional service through our email and live-chat platforms. Ideal candidates will possess a genuine enthusiasm for assisting others and demonstrate the ability to maintain composure in challenging situations.

Key Responsibilities

  • Provide exemplary customer support via email and live chat
  • Effectively respond to customer inquiries and resolve issues in a timely manner
  • Uphold a positive and professional demeanor consistently
  • Collaborate with team members to enhance service quality

Required Skills

  • Proficient communication skills in English
  • Strong problem-solving capabilities
  • Demonstrated empathy and patience during customer interactions
  • Ability to manage stressful situations with ease

Qualifications

  • Previous experience in a customer support role is preferred
  • Proven ability to engage with a diverse customer base
  • Familiarity with customer service principles is advantageous

Career Growth Opportunities

Joining our team opens the door to professional development and career advancement, allowing you to refine your customer support skills while exploring potential pathways to higher roles within the organization.

Company Culture And Values

We pride ourselves on fostering a collaborative and supportive work environment where employees are encouraged to help one another. Our culture is rooted in empathy and understanding, ensuring every customer feels valued and heard.

Networking And Professional Opportunities

As part of our team, you will have the chance to build your professional network and develop your skills through interactions with colleagues and industry leaders, enhancing your career trajectory.

Compensation And Benefits

  • Competitive salary commensurate with experience
  • Health and wellness benefits
  • Flexible working hours to suit personal needs
  • Generous vacation policy

Why Join Us

Become part of a company that prioritizes both customer satisfaction and employee well-being. If you are passionate about helping others and seek a rewarding career opportunity, we encourage you to apply today.

Employment Type: Full-Time

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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