Customer Support Happiness Officer (Slovakian)

Job Overview

We are in search of a dedicated Bilingual Slovakian-English Customer Support Agent, also referred to as a Happiness Officer, to deliver exceptional assistance through our email and live-chat channels. The ideal candidate will be someone who is genuinely passionate about helping others and possesses the ability to maintain composure in challenging situations.

Key Responsibilities

• Provide professional and friendly customer support via email and live chat.
• Translate product materials into Slovakian while utilizing provided tools.
• Regularly moderate and review translations from fellow team members to ensure quality.
• Address customer inquiries efficiently and effectively, ensuring a positive experience.
  
  

Required Skills

• Proficient in both Slovakian and English.
• Strong communication and interpersonal abilities.
• Capability to handle pressure while maintaining a positive disposition.
• Previous experience in customer service or support roles is an advantage.
• Basic translation skills or a willingness to learn translation tasks.
  
  

Qualifications

• Previous experience in customer support or related fields is preferred.
• Excellent command of Slovakian and English languages.
• Strong problem-solving skills and a customer-centric mindset.
• High school diploma or equivalent is required; additional education is a plus.
  
  

Career Growth Opportunities

We believe in fostering a culture of learning and professional development. Employees will have the chance to enhance their skills, engage in translation tasks, and contribute to the product localization efforts, paving the way for career advancement.

Company Culture And Values

Our organization is committed to creating a collaborative and supportive environment that prioritizes customer satisfaction and employee well-being. We value teamwork and encourage an approachable atmosphere where everyone can thrive.

Networking And Professional Opportunities

Joining our team provides a remarkable opportunity to connect with professionals within the industry, enhancing your networking potential and contributing to community engagement.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance options.
• Generous vacation and paid time off policies.
• Opportunities for ongoing professional development.
  
  

Employment Type: Full-Time