Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Freight Operations Coordinator

extra holidays - fully flexible
Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Minimum 3 years in logistics or supply chain, Experience in freight forwarding preferred, Proficient in ERP and Microsoft Excel, Excellent communication and organizational skills.

Key responsabilities:

  • Manage customer shipments from PO to delivery
  • Ensure on-time delivery and handle exceptions
Zencargo logo
Zencargo Logistics & transportation Scaleup http://zencargo.com
201 - 500 Employees
About Zencargo
Zencargo is a digital first freight forwarder & logistics provider. Our platform allows customers to book, manage and keep track of their international freight as well as use analytics to drive intelligent supply chain decisions that help their businesses thrive. Whilst shipping is a complex trillion dollar industry, you might be surprised to know that many of the processes that could be simplified with technology are currently done over the phone, by fax and email or even jotted down on scraps of paper Our services include ocean, air and rail freight as well as trucking and cargo insurance. We deliver significant time, paper and financial savings to our customers offering instant quoting, easy booking and an online dashboard to give them 360 degree, 24/7 visibility on their shipments. Shippers and their counterparts collaborate to manage their logistics on Zencargo and all their supply chain data is stored together in the cloud making business analytics easier than ever. At Zencargo, we believe that technology can simplify logistical complexity and tear down barriers to trade. Automating trade and logistics operations and providing access to data and analysis will help companies to trade smarter and more efficiently, freeing businesses to concentrate on key decisions. Only by combining human endeavour and technology, can we build smarter supply chains that know no borders. Interested in being a part of the journey? Zencargo is hiring so please do check our job postings!
See all jobs

Job description

Department: Operations

Location: Philippines

Description

As a remote operations specialist, the key mission is to provide excellent customer service for our US customers. You would manage our customer shipments from PO raised to delivery, working collaboratively with Customer Success Managers, Sales, Pricing and Procurement.

As a member of the supply chain operations team, reporting to the Operations team, this role lies at the heart of the Zencargo business/customers and is a mission-critical role in helping Zencargo to continue to scale at pace.

If you enjoy working in an open and collaborative environment, with a team that happily "go the extra mile" and a business that is constantly investing in learning for its people, then Zencargo is the right place for you.





Key Responsibilities

As a Zencargo Operations Coordinator you will:

  • Ensure Zencargo delivers the highest standard for customers and all shipments move "on-time" and exceptions are handled appropriately. You will be responsible for ensuring we deliver our customers operational KPI's

  • Be responsible for executing the end-to-end movement of our customer product through our network (both imports and exports), including intermodal movements.

  • You will understand and follow the customers requirements through their standard operating procedures (SOP). As the customer needs evolve, you will refine the customer operational requirements by working with the CSM to update the customers SOP.

  • You will respond to customers escalations, collaborating with customer success managers to solve customer issues quickly and ensure smooth operations at origin and destination. You will handle client issues that require advanced industry knowledge.

  • You will ensure shipment and data metrics consistently meet customer expectations.

  • You will collaborate with our operations partners and external stakeholders to ensure the success of the shipment lifecycle.

  • You will support in process improvement or implementing improved processes when required





Skills Knowledge and Expertise


  • Understanding when to/ when not to escalate

  • Minimum 3 years experience in logistics, freight forwarding or supply chain

  • Excellent communication, interpersonal and organisational skills

  • Willing

  • Able to react quickly whilst maintaining focus and attention to detail

  • Embracing change management - short/ medium and long term

  • EU Languages desirable but not essential

  • Experience with ERP/ Microsoft Excel, PP + Word

  • Challenge the status quo and be part of the solution

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Logistics & transportation
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

Operations Coordinator Related jobs

See more Operations Coordinator jobs