Employee Advocate Partner (Remote- Mexico)

Summary

Yelp is looking for an Employee Advocate Partner to join our Advocate Partner (AP) Team. You will be part of a dynamic team of employee relations experts and will use your coaching, performance enablement, change management, workplace safety, and employment law experience to help grow the Advocate Partner function at Yelp and to maintain and improve upon our engaging and inclusive culture. As an Employee Advocate Partner, you are responsible for developing and maintaining positive, value-added, consultative relationships with business leaders and HRBPs across the organization. You’ll leverage these relationships of trust to identify and resolve employee issues within these groups. You’ll be responsible for coaching and advising leaders and employees on all performance management matters including absenteeism, performance, conduct and harassment, and ensuring compliance with policies, practices, and applicable employment legislation.

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the Mexico.

What You'll Do

• You will work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed
• You will participate in policy interpretation and assist in developing organizational policy and procedural efficiencies
• You will design and facilitate leadership training on key employee relations topics
• You will utilize a consultative approach to provide objective coaching and counseling services to managers and employees. Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues
• You will identify opportunity areas and implement programs to drive a proactive employee relations climate
• You will facilitate involuntary exit process and conduct exit interviews
• You will actively contribute to the success of the AP team
• You will complete other duties as assigned
  
  

What It Takes To Succeed

• You have the ability to remain professional under pressure and exceptional conflict resolution skills
• You have the ability to effectively work independently and identify when to engage additional resources or escalate as necessary
• You can demonstrate the ability to set priorities, manage multiple responsibilities, and deliver against deadlines
• You have excellent interpersonal skills and experience dealing with all levels within an organization
• You have excellent verbal, written, and presentation communication skills
• You have sound analytical, critical thinking, problem-solving and negotiating skills with the ability to understand and contextualize broad HR issues
• You have the ability to conduct investigations and drive to positive resolution
• You have impeccable discretion when handling sensitive and confidential information
• You have experience in a high volume contact center environment
• You are comfortable working within ambiguity
  
  

What You'll Get

• Competitive salary and bonus structure.
• Competitive benefits package that includes paid time off and remote work reimbursements.
• A dynamic, collaborative, global and diverse team environment.
• Quarterly virtual team offsites.
  
  

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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