Director, Partner Sales

Job Description

Zendesk is looking for a positive, performance fueled, and influential individual as our Director Partner Sales Executive for Japan,  based in Tokyo.

As a Director Partner Sales Executive you will be part of a growing Partner Sales Team and a critical piece of company growth initiatives in Japan and the APAC region. You will manage , build, operationalize, and own the plan for partner-led business in your sales territory. Responsibilities include managing existing and onboarding new partners and ensuring Strategic Partners achieve our revenue and profitability growth goals for the region and segment while aligning with Zendesk’s strategy. You will also manage and lead opportunities with partners and Zendesk Direct Sales colleagues. We are looking for someone with proven achievements in exceeding quotas, adopts a ‘hunter’ mentality, and is passionate about achieving both partner and customer success.  Are you ready to join the Zendesk team?

What you get to do everyday:

• Build a powerful ecosystem of partners that are aligned with our Go To Market priorities and amplify the Zendesk brand in the region

• Achieve our Partner sales targets, both across new business as well as expansion opportunities within existing customers 

• Assess whether you have sufficient capacity and capability from your existing partners and recruit, onboard and enable new partners if you have gaps

• Enable our Partners on key Zendesk value propositions and sales plays such that they are a true extension of Zendesk to our mutual clients and prospects. Train Partners on Zendesk products, systems, Partner Connect portal, and enablement tools

• Build a joint business plan with each of your top partners, reviewing progress quarterly. Take appropriate remedial actions if there are gaps in performance (both from a Zendesk and Partner perspective). 

• Align the regional sales organizations with relevant Partners and ensure there is strong mutual support and understanding. Act as a liaison between Zendesk Partner ecosystem and the Zendesk Sales Team to help Partners close sales opportunities and to facilitate GTM activities and introductions

• Collaborate with Zendesk Marketing and Zendesk Partner Marketing to build, track, and implement joint GTM activities for top-of-the-funnel Partner pipeline and revenue. Ensure we have high ROI from such investments and ensure timely follow-up of leads

• Provide Partners with a magical experience and support them with their queries within Zendesk across functions (such as the Pre-Sales organization, Sales,  Sales Operations, Marketing, Enablement, etc.) 

• Track sales opportunities (leads, deal registration, quotes, etc.) and drive Partner revenue generation activities to achieve agreed-upon targets. Ensure Partners follow Zendesk’s sales methodology, control deals and forecast accurately. 

• Keep a continuous focus on building a strong new business pipeline.

• Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers. 

• Demonstrate and sell value to key executives during dynamic as well as sophisticated sales cycles.

• Be a Zendesk Partner Program ambassador, both internally and externally

• Maintain and update Partner information in our CRM tool and provide accurate forecasts on a weekly basis

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