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Customer Service Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
China

Offer summary

Qualifications:

Prior experience in customer service., Exceptional verbal and written communication skills., Customer-oriented problem resolution approach., Knowledge of CRM platforms is a plus..

Key responsabilities:

  • Respond to inquiries via phone, chat, and email.
  • Provide accurate product and order status information.
  • Support customers with purchases, returns, and exchanges.
  • Keep records of customer interactions in CRM.
Propel Personnel logo
Propel Personnel Human Resources, Staffing & Recruiting SME https://www.propelpersonnel.com/
11 - 50 Employees
About Propel Personnel
Your Trusted Partner for Sales and Customer Service Recruitment. We connect your company with top-tier sales and customer service professionals, ensuring your business thrives. Let us find the right talent to drive your growth and elevate your customer experience. Discover excellence with our dedicated recruitment expertise.
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Job description

Customer Service Specialist 

Job Overview 

Leading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a customer-focused Customer Service Specialist. 

In this role, you will serve as the primary point of contact for customers, offering exceptional support and resolving inquiries effectively. 

Primary Responsibilities 

  • Respond to customer inquiries via phone, chat, and email in a professional and friendly manner. 
  • Provide accurate details regarding products and the status of orders. 
  • Support customers in making purchases, processing returns, and managing exchanges. 
  • Work collaboratively with various teams to achieve customer satisfaction. 
  • Keep comprehensive records of customer interactions in CRM system. 

Qualifications 

  • Prior experience in customer service, call center, or similar position. 
  • Exceptional verbal and written communication skills. 
  • A customer-oriented approach to problem resolution. 
  • Knowledge of CRM platforms is a plus. 

Customer Service Positions Offer 

  • Competitive hourly salary based on experience. 
  • Full benefits package that includes health, dental, vision, and paid time off. 
  • Flexible work from home schedule. 
  • Employee discounts on a wide range of our products. 

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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