Senior Customer Service Specialist

Job brief

Join a fast-growing Australian distributor of healthcare equipment, supplying over 1,000 products to hospitals, aged care, community services, and dealers. This senior role within the Customer Service Team offers an opportunity to contribute to a thriving organization while supporting customers nationwide. With a supportive team environment and potential for growth, this position is ideal for an experienced customer service professional who values collaboration and excellence.

Responsibilities

• Process customer orders accurately from initiation to completion.
• Provide exceptional customer service by addressing inquiries promptly and professionally.
• Guide and support team members to ensure efficient handling of customer queries.
• Process customer payments, including credit card transactions, with confidentiality.
• Answer calls promptly, screen effectively, and transfer as appropriate.
• Stay informed about new product releases and promotions, upselling when relevant.
• Verify customer account status, inventory levels, and pricing information.
• Foster a respectful and supportive work environment.
• Actively participate in team meetings, contributing ideas and feedback.
• Deliver consistently high-quality service to achieve team objectives.
• Engage in change management initiatives and training to enhance team performance.
• Resolve complex customer issues with strong problem-solving skills.
• Provide training and mentoring to team members to ensure service excellence.

Requirements

Technical Skills:

• Advanced proficiency in Microsoft Office.
• Experience with SAP B1 preferred.
• Knowledge of HubSpot actions and processes is an advantage.
• Familiarity with healthcare equipment is a plus.

People Skills:

• Strong oral and written communication skills.
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and analytical skills.
• Positive attitude with strong attention to detail.
• Results-oriented mindset.

Benefits & Perks

• Competitive salary: AUD 65,000 - 80,000 per year, based on experience.
• Superannuation contributions in line with Australian regulations.
• Flexible remote working arrangements.
• Opportunities for professional growth and promotion.
• Collaborative and inclusive work culture with team-focused initiatives.