Social Media Moderator

Schedule:

• 40 hours per week
  
• Monday to Friday, 8:30AM - 5:30PM Wheeling, IL
  
• Includes 1 hour unpaid break
  
• Possibility to work on weekends as needed with prior notice
  

Client Timezone: U.S. Central Time (Chicago)

Client Overview

Join a thriving e-commerce company specializing in premium kitchen appliances, with a focus on innovative juicers and blenders. This dynamic business is at the forefront of the health and wellness industry, providing top-quality products to health-conscious consumers across the United States. With a strong online presence and a commitment to customer engagement, this company is revolutionizing how people approach healthy living through their cutting-edge kitchen solutions.

Job Description

Embark on an exciting journey as a Social Media Moderator and Community Engagement Specialist for a leading kitchen appliance brand that’s making waves in the health and wellness sector. In this role, you’ll be the digital face of the company, managing a vibrant online community and fostering meaningful connections with customers. You’ll have the opportunity to shape the brand’s online presence, particularly during high-energy promotional periods like Black Friday. This position offers a unique blend of customer service, brand advocacy, and social media expertise, allowing you to flex your communication skills and creativity in a fast-paced, growth-oriented environment.

Responsibilities

• Cultivate an engaging online community by moderating and responding to comments on various social media platforms
  
• Craft thoughtful, brand-aligned responses to customer inquiries, praise, and concerns
  
• Monitor social media channels for brand mentions and customer feedback, acting as the first line of communication
  
• Collaborate with marketing and customer support teams to ensure consistent messaging and prompt issue resolution
  
• Play a key role in managing social media campaigns during peak promotional periods, driving engagement and sales
  
• Analyze social media interactions to identify trends and provide insights for improving customer experience
  
• Stay ahead of social media trends and best practices, implementing innovative strategies to boost community engagement
  

Requirements

• 3+ years of proven experience in social media management, community moderation, or customer engagement roles
  
• Excellent written and verbal communication skills in English, with a flair for engaging and persuasive writing
  
• Strong understanding of major social media platforms and their unique features
  
• Ability to work U.S. hours, particularly aligning with Central Time Zone (Chicago)
  
• Exceptional multitasking skills with the ability to manage high volumes of interactions during peak periods
  
• Customer-centric mindset with a high degree of empathy and problem-solving abilities
  
• Familiarity with kitchen appliances, healthy living trends, or the home goods industry is a plus
  
• Comfortable with using various productivity and social media management tools
  
• Self-motivated with the ability to work independently in a remote setting
  
• Adaptable and quick to learn new products, policies, and procedures