This is a remote position.
Schedule: More than 35 hours per week
Thursday - Monday: 5PM - 2AM Alberta, CA Time (8 AM to 5 PM Manila Time) with 1hour unpaid lunch (but can be on shifting schedule)
Client Location/Timezone: Canada, Mountain Timezone
Client Overview: "We are an industry-leading team of experts. With 24/7 responsiveness, cost-savings strategies, and leading global connections at the forefront, we deliver seamless travel management to businesses of all sizes in all industries. We cut time and expenditures for your organization – without cutting corners."
Job Description:
Responsible for creating a high-touch experience for the company's clients through one-on-one contact to assist with varying needs, such as flight delays, last-minute bookings, hotel check-in challenges, and much more.
Responsibilities of the Role
● Immediate response to inbound client inquiries via phone, e-mail, text or chat when required with itineraries confirmed and sent out same day as requested.
● Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business
● Handling and resolving a variety of customer concerns, complaints, and questions by phone and email
● Efficiently manage requests for services and coordinate travel
● Perform outbound calls to hotel suppliers to ensure bookings and billing have been received
● Responding professionally, appropriately, and in a timely manner
● Providing accurate travel advice
● Documenting client concerns for follow up
● Continually maintain a working knowledge of all company products, services, and promotions
● Additional projects/ assignments as required
