Customer Insights Researcher

Company Description

Job Description

Responsibilities

• Performs the process of research, from task acceptance until the delivery of final results:

• participation in sociological research (qualitative and quantitative);

• quantitative research skills using SPSS or similar statistics tools 

• carrying out planned sociological, customer & user experiences researches;

• analysis of user metrics, customer behavior, and pain points;

• analyzing the CX metrics of NPS, CES, and Churn Rate;

• analysis and building of personas and customer portraits;

• conducting research for the construction of CJM

• independent proposal of conclusions and recommendations;

• independent initiation & methodical design of research;

• Uncovering user behaviors, needs, and motivations in order to design products and services that provide value is the crux of user experience research.

• Helps to provide actionable and meaningful data-driven insights that represent the voice of multiple users.

Requirements

• 2-3 years of experience in customer research or related field.

• Strong understanding of customer research methodologies and tools.

• Skill in conducting quantitative and qualitative research using SPSS or similar statistical tools and systems such as Qualtrics.

• Ability to synthesize research findings into actionable insights and recommendations.

• Conducting insight surveys, moderating usability tests and conducting workshops, analyzing demographics and customer churn

• English - B2

• Other EU languages an advantag

What do we offer?

• Competitive salaries based on your professional experience

• Meals Allowance

• Fast growing international company with stable employment

• Annual vacation of 22 working days and 1 additional day off on your birthday

• Healthcare Insurance

• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions

• AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rate

• Retail discounts of up to 75% on travel, technology, fashion and much more

• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

• Free English and German language classes

• Referral Program with attractive incentives

• Flexible working hours and hybrid work

Join us today and let’s create a success story together!