Care Operations Coordinator

About Abby Care

Our mission is to redefine care for the most vulnerable families. We are transforming home health through purpose-built, thoughtful technology and a unique care model with families at the core.

What makes us the home health provider of the 21st century:

• Digital health integrations - We innovate to give our clinical teams superpowers. We build technology to decrease clinical administrative work and to improve the measurement of health outcomes.
  
  
• Clinical excellence - We strive to deliver the best-in class care to our families. Our culture encourages clinical growth and emphasizes quality in all our clinical processes.
  
  
• Family training and support - We believe that family care is key to a patient's wellbeing and health. Our care model incorporates family support into care plans.

The Role

We're looking for an organized and efficient Care Operations Coordinator to join our healthcare team. This is a Full-Time Hybrid position based in Miami, FL. 

The Care Operations Coordinator is responsible for managing the scheduling and staffing of our home health nursing team including LPNs and RNs. Your primary focus will be on internal coordination, ensuring optimal nurse placement, and maintaining smooth operational flow within our organization.

Key Responsibilities

• Coordinate and manage staffing schedules for LPNs and RNs in Case Management roles, ensuring adequate shift coverage and addressing last-minute changes.
• Communicate with nursing staff to understand availability, preferences, and scheduling needs while collaborating with supervisors to resolve staffing issues and optimize team performance.
• Support operations and onboarding, assisting with new staff integration and maintaining smooth workflows across departments.
• Analyze and improve staffing processes, using reports to identify trends and implement enhancements.

The Requirements

• High school diploma or GED, a Bachelor's degree in Healthcare Administration, Business Administration, or a related field is preferred
• Experience in healthcare staffing or scheduling 
• Strong organizational and time management skills 
• Excellent interpersonal and communication abilities
• Ability to work in a fast-paced, ever-changing environment
• Proficiency in scheduling software and Microsoft Office Suite/Google Suite
• Knowledge of healthcare regulations and staffing requirements preferred
• Bilingual in Spanish is preferred

Who We're Looking For

This role would be a fit for you if you have the following:

• Compassion: A deep commitment to providing empathetic and patient-centered care.
• Integrity: Upholds the highest standards of ethical and professional behavior.
• Resilience: Ability to remain positive and motivated in a dynamic and challenging environment.
• Team Player: Collaborative and supportive, with a strong focus on team success.
• Continuous Learner: Open to feedback, willing to learn, and committed to ongoing professional development.

Our Value Prop to You

• Competitive compensation with sign-on bonus, and benefits. 
  
• Environment for advancement and growth.
  
• Be at the forefront of innovation.  
  
• An energizing, compassionate team. 
  
• Supporting your wellbeing.
• We provide benefits to allow you to do your best work:
• Competitive medical, vision, dental, 401K, and life insurance
• Work from home options
• Generous paid-time-off (PTO), company holidays, and paid parental leave
• Paid company trips and team bonding retreats

This is a Full-Time role with an estimated salary range of $45,000-$50,000 annually + bonus and benefits.